Customer Service Representative. Healthcare & Financial Associate.

Recruitify_HR; Angeles; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR invites applications for a Customer Service Representative in Angeles, Pampanga. You will address inquiries, resolve issues, and help customers understand healthcare and financial products. You’ll process orders and maintain accurate account information with attention to detail.

Collaboration with other departments to ensure customer satisfaction is key, and strong verbal/written communication, problem‑solving, patience and empathy are essential for success.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Communications, Business Administration, or Healthcare).
• 0–2 years of experience required.
• Strong verbal and written communication; problem-solving abilities.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers in understanding healthcare and financial products and services.
• Process customer orders and manage account information accurately.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Customer orientation

Patience

Empathy

Education

Bachelor's degree

Job description

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers in understanding healthcare and financial products and services.
• Process customer orders and manage account information accurately.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to ensure customer satisfaction.

Description

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers in understanding healthcare and financial products and services.
• Process customer orders and manage account information accurately.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other departments to ensure customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Communications, Business Administration, or Healthcare).
• Experience Level: 0–2 years.
• Skills and Competencies: Strong verbal and written communication skills; problem-solving abilities.
• Qualities and Traits: Customer-oriented mindset, patience, and empathy.
• Working Conditions: Office environment; may involve dealing with difficult customers.