Customer Service Representative Healthcare And Financial Associate

Recruitify_HR; Angeles; On-site; PHP 300,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking an experienced Customer Service professional in Pampanga, Philippines. You will assist customers with inquiries about healthcare and financial services, provide policy information, and document interactions.

The ideal candidate has 5–8 years in customer service, a high school diploma or equivalent, strong communication, empathy, and multitasking in a fast-paced environment.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 5-8 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, detail-oriented, and problem-solving abilities.
• Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Assist customers with inquiries regarding healthcare and financial services.
• Provide information on policies, procedures, and services offered.
• Resolve customer complaints and issues in a professional manner.
• Document customer interactions accurately and efficiently.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Communication

Interpersonal skills

Empathy

Detail orientation

Problem-solving

Education

High School diploma or equivalent

Job description

Job Description:

Description

• Assist customers with inquiries regarding healthcare and financial services.
• Provide information on policies, procedures, and services offered.
• Resolve customer complaints and issues in a professional manner.
• Document customer interactions accurately and efficiently.
• Collaborate with other departments to ensure customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 5-8 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, detail-oriented, and problem-solving abilities.
• Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment.

Requirements: