Customer Service Representative. Healthcare & Financial Associate.

Recruitify_HR; Cebu City; On-site; PHP 200,880 - 267,840; Full time

Job summary

Recruitify_HR is hiring a customer support representative in the Cebu City area. The role focuses on providing exceptional support across phone, email, and chat channels, addressing inquiries related to healthcare and financial services, and resolving issues with a focus on customer satisfaction.

The candidate should have strong communication and interpersonal skills, be proficient with CRM and customer service software, and be capable of collaborating with internal teams to enhance service

Qualifications

• Bachelor's degree in a relevant field preferred.
• 58 years of experience in customer service, particularly in healthcare or financial services.

Responsibilities

• Provide exceptional customer support through phone, email, and chat.
• Assist customers with inquiries related to healthcare and financial services.
• Resolve customer complaints professionally to maintain high satisfaction.
• Collaborate with internal teams to improve service offerings and processes.
• Record and document customer interactions accurately in the database.

Skills

Communication

Interpersonal skills

CRM software

Customer service software

Education

Bachelor's degree

Tools

CRM systems

Job description

Description

• Provide exceptional customer support to clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to healthcare and financial services, ensuring accurate information is delivered.
• Resolve customer complaints efficiently and professionally, maintaining a high level of customer satisfaction.
• Collaborate with internal teams to enhance service offerings and improve operational processes.
• Record and document customer interactions and transactions accurately in the database.

Description

• Provide exceptional customer support to clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to healthcare and financial services, ensuring accurate information is delivered.
• Resolve customer complaints efficiently and professionally, maintaining a high level of customer satisfaction.
• Collaborate with internal teams to enhance service offerings and improve operational processes.
• Record and document customer interactions and transactions accurately in the database.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 58 years of experience in customer service, particularly in healthcare or financial services.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and CRM systems.
• Qualities and Traits: Empathetic and patient attitude towards customers.
• Responsibilities and Duties: Ability to work under pressure and manage multiple tasks efficiently.