Onsite Night-Shift CSR & Tech Support (Medicine Reimbursement)

HCLTech; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Medicine reimbursement

Job summary

HCLTech in Manila, Philippines, seeks a proactive Customer Service Representative to handle inbound queries and resolve issues within defined SLAs. This is a 100% onsite role at Greenhills, San Juan City, with night shift requirements.

The ideal candidate has strong communication skills, proficiency with Microsoft Office, and a customer-centric approach. Prior BPO experience is preferred, and the ability to work in a fast-paced, diverse team is essential.

Qualifications

• Minimum 1 year experience in CSR or Technical Support in BPO.
• Willing to work onsite 100% in Greenhills, San Juan City, NCR and night shift.
• Excellent communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Customer service

Technical support

MS Office

Communication skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

HCLTech in Manila, Philippines, seeks a proactive Customer Service Representative to handle inbound queries and resolve issues within defined SLAs. This is a 100% onsite role at Greenhills, San Juan City, with night shift requirements.

The ideal candidate has strong communication skills, proficiency with Microsoft Office, and a customer-centric approach. Prior BPO experience is preferred, and the ability to work in a fast-paced, diverse team is essential.