Customer Service Representative Full time (Wedding Services)

Wing Assistant; Philippines; On-site; PHP 385,912 - 462,247; Full time

Benefits offered by this job

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing Assistant is seeking a Customer Service Representative to provide exceptional service for a large bridal service company. This remote position based in the Philippines offers a salary of PHP 38,000/month and includes managing client workflows, bookings, and emails.

The ideal candidate will have at least 3 years of experience, excellent English skills, and be tech-savvy. Enjoy job security, paid training, and a fun work environment.

Qualifications

• At least 3 years of proven experience as a Customer Service Representative assisting international clients.
• Ability to work on a graveyard shift.
• Familiarity with current technologies like CRMs and VoIP.

Responsibilities

• Managing workflows and tasks in CRM (Dubsado).
• Email communication and customer service.
• Invoicing and bookings management.

Skills

Excellent English communication skills

Impeccable interpersonal skills

Tech Savvy

Proactive attitude

Customer service experience

Tools

Dubsado

Slack

Asana

Job description

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Client business Overview

A Large bridal service business with high volume of brides daily. Heavily women‑employed company. Currently producing custom software system. In scale mode expecting significant growth.

Goal

Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.

Key Specific Tasks

• Managing workflows and tasks in CRM (Dubsado)
• Email communication and customer service
• Invoicing and bookings management

Tools/Software to use

• Dubsado (CRM system) - must have experience or ability to learn quickly
• Slack - for communication
• Asana - for task management

Qualifications

• At least 3 years of proven experience as Customer Service Representative assisting international clients
• Excellent English communication skills, both written and verbal
• Impeccable interpersonal skills
• Familiarity with current technologies, like desktop sharing, cloud services, CRMs, and VoIP
• Experience with word‑processing software and spreadsheets (e.g. MS Office)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email, and instant messaging communication skills
• Tech Savvy
• Proactive attitude
• Able to work on a graveyard shift

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule

9am-6pm EST (full time)

Location

This is a remote, PH-based job

Salary Package

PHP 38,000/month