Executive Assistant - Part Time (French - English)

Wing Assistant

Philippines

Remote

PHP 279,000 - 306,900

Part time

14 days+

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Benefits offered by this job

Health Insurance (HMO)

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Opportunities for Career Growth

Holiday & Overtime Pay

Job summary

A dynamic virtual assistant company is seeking a Part-Time Executive Assistant fluent in French and English. This role involves coordinating daily operations, data management in proprietary apps, and providing customer support via WhatsApp and email. The position operates on a flexible schedule from 1 PM to 5 PM EST, offering a salary range of PHP25,000 to PHP27,500. The ideal candidate will be proactive, detail-oriented, and able to work independently within a supportive team environment.

Qualifications

Good reading and comprehension in English and French.
Ability to handle written communication with clients and team.
Sufficient spoken English for internal communication.

Responsibilities

Coordinate daily cleaning operations and adjust scheduling.
Maintain accurate data in the proprietary app.
Provide first-level customer support via WhatsApp and email.

Skills

Fluent in English

Fluent in French

Customer service skills

Data management skills

Tools

Proprietary app

Job description

Overview

Executive Assistant - Part Time (French - English)

Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

We’re looking for an Executive Assistant - Part Time (French - English) to start immediately.

Salary Range: PHP25,000 - PHP27,500

Client: A0Cleaning Services (Commercial & Airbnb)

Client location: Quebec City, Canada

Assistant Schedule: 1PM - 5PM EST (Thursday to Monday)

Client's Company Short Description:

A fast-growing commercial and Airbnb cleaning business in Quebec City, Canada, operating for three years, with field staff and supervisors, and a proprietary app for operations management.

Scope ofResponsibilities

Operations & Data Management: Create, update, and maintain client, contract, and team records. Ensure data accuracy and consistency across the system. Create, modify, or delete cleaning jobs based on client requests. Verify that the correct teams are assigned to contracts and jobs. Monitor automatically generated jobs and correct errors when needed.
Daily Operations Coordination: Monitor scheduled cleanings to ensure they start on time. Contact teams in case of delays or absences. Adjust assignments when required. Communicate operational issues to the supervisor. Apply established escalation rules.
Customer Service – Level 1: Respond to general client inquiries. Handle standard service requests and changes. Coordinate additional services when applicable. Escalate complex or sensitive cases to the founder.
Application User Support (Level 1 – Non-Technical): Respond to application usage questions. Guide users through features and workflows. Help correct user-related errors. Collect, document, and report bugs or issues. Reproduce simple issues and escalate technical problems (No software development or technical decision-making involved).
Onboarding & Integration: New Cleaning Teams — Introduce the application and standard procedures; support initial setup and answer questions. New Contracts — Generate cleaning checklists, evaluation grids, and cleaning plans using AI tools. Adapt documents based on provided guidelines. Prepare materials for final validation.
Administration & Billing Support: Upload and organize purchase receipts. Prepare supplier payments. Create and send client invoices. Correct basic invoicing errors. Communicate with subcontractors regarding invoice corrections (Final financial approval remains with the founder).
Supervisor Coordination: Assign tasks to the supervisor according to defined rules. Follow up on task execution. Centralize field feedback and provide clear summaries.
Continuous Improvement (Limited Scope): Identify recurring issues and operational inefficiencies. Suggest practical improvements. Test new features or workflows. Update existing procedures as needed (No strategic, financial, or product-level decisions).

Top 3 Key Specific Tasks VA will do

Coordinate daily cleaning operations, including scheduling, assigning, and adjusting cleaning jobs, and following up on delays or issues.
Maintain accurate data in the proprietary app (adding/deleting cleanings, assigning teams, onboarding new teams/contracts).
Provide first-level customer support via WhatsApp and email, and support onboarding of new teams and contracts.

Other Tasks

Involves posting online job announcements on Canadian platforms, then managing applicant responses to screen, coordinate trial cleanings, and communicate with candidates. It requires following a set procedure, maintaining records, and reporting progress to the client throughout the recruitment process. (Heavily documented & client guided)

Software Tools and Websites Required

Proprietary in-house app (training provided)
WhatsApp (primary communication tool)
Email
Potentially other tools if integration is beneficial

VA English Communications according to

Reading/Comprehension: Good, able to understand instructions and documentation in English & French (client is not a native speaker but communicates well in English too)
Written: Good, able to handle written communication with clients and team via WhatsApp and email for both French & English
Speak: Sufficient for internal communication; most client/team interactions are written in English/French.

Technical Requirements