Customer Service Representative (WFH)

Posh Baby and Kids; Pasig; Remote; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Permanently work from home

Open-book management

Competitive compensation plan

Performance bonuses and increases

Annual increases

Career growth opportunities

Job summary

OutPeak Services Inc is seeking a dynamic Customer Service Representative for a work-from-home role. You will handle inquiries about orders via email, chat, and phone, ensuring satisfaction and timely processing of orders from our North American markets.

The ideal candidate has at least 1 year of experience with an e-commerce brand, Shopify experience, and strong written and verbal communication skills, in a fast-paced environment. Remote role with a stable internet connection is required.

Qualifications

• Proven customer support experience.
• Shopify experience is required.
• Familiarity with CRM systems and practices.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Manage/respond to chats, emails, and phone calls.
• Weekend availability.
• Promote additional products and services.
• Process orders promptly.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts.
• Provide accurate information using the right tools.
• Meet personal/customer service targets and quotas.
• Handle complaints with solutions and follow-up.
• Keep records of interactions and file documents.
• Follow communication procedures and policies.
• Go the extra mile to make customers happy.

Skills

Customer service experience

Clear communication

Multi-tasking

Proactive in fast-paced environment

Attention to detail

Tools

Shopify

CRM systems

Job description

THIS IS A POSITION THAT REQUIRES YOU TO HAVE AT LEAST 1 YEAR OF EXPERIENCE WORKING FOR AN E-COMMERCE BRAND AND ZENDESK/GORGIAS EXPERIENCE.

This is not a VA Agency/BPO, etc. You will be directly hired to work with us!

PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE-MENTIONED QUALIFICATIONS, AS YOUR APPLICATION WILL AUTOMATICALLY BE REJECTED.

This is a work-from-home job, so a stable internet connection, a laptop/computer, and a noise-cancelling headset are needed.

OutPeak Services Inc is looking for a dynamic, prompt, and attentive customer service representative to join our close-knit team. The potential candidate would be required to answer customer inquiries and questions about their orders to ensure customer satisfaction via email, phone, and chat, and process their orders. The majority of customer interactions will most likely be via email and chat, but you will also be expected to answer phone calls if customers ever call.

Who is OutPeak Services?

We are an established and rapidly growing E-commerce and distribution company based in Canada and the USA that specializes in sourcing, customizing, and retailing high-quality products to several distinctive markets throughout North America.

The Company has 2 main divisions:

• The first division contains our line of brands that deal with commercial and residential matting products, and manages brands such as Canada Mats, Coco Mats N More, and Mat Supplier Group.
• The second division is our high-end kids' products from our mother brand, Posh Baby and Kids, and manages brands such as the Bentley Trike, McLaren Scooters, and Dwinguler Canada.

Our company culture embraces an ideas-oriented environment where everyone’s input is valued, and you will have many chances to take on or even lead projects that will impact your overall growth in the company.

Customer Service Responsibilities List:

• Manage/respond to chats, emails, and phone calls.
• Weekend Availability
• Promote additional products and services.
• Process orders promptly.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team targets and quotas.
• Handle customer complaints, provide appropriate solutions and alternatives on time; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the "extra mile" to make a customer happy.

Requirements and skills:

• Proven customer support experience or experience as a Client Service Representative.
• Fast worker.
• Track personal accomplishments with customers and ask for public feedback.
• Shopify experience.
• Must be used to a fast-paced environment and be proactive.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and practices.
• Customer orientation and the ability to adapt/respond to different types of customers.
• Ability to multi-task, prioritize, and manage time effectively.

What you will get:

• Permanently work from home.
• Open-book management.
• Competitive compensation plan.
• Performance bonuses and Increases.
• Annual Increases.
• Career growth opportunities. (Yes, you might end up leading a team if you are amazing!).

STARTING SALARY RANGE DEPENDING ON EXPERIENCE: PHP 40,000- PHP 50,000.