Customer Service Representative - Freshers! Up to 22K salary package

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Muntinlupa; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Comprehensive training

Career development

Team environment

Work-life balance

Job summary

Sagility PH Philippines B.V. BRANCH OFFICE in Alabang Muntinlupa City, Metro Manila seeks a Customer Service Representative. This full-time role welcomes fresh graduates and supports career launch with comprehensive training and development opportunities.

You will handle inquiries via phone and email, resolve issues, and provide accurate product information to ensure customer satisfaction and loyalty. Join a collaborative team focused on service excellence.

Qualifications

• 2 yrs completed in college with at least 6 months work experience.
• Fresh graduates are welcome to apply.
• Strong communication and customer service focus.
• Willingness to learn and develop professionally.

Responsibilities

• Answer and respond to customer inquiries via telephone, email and other channels in a professional and courteous manner.
• Resolve customer issues and complaints promptly, ensuring first-contact resolution whenever possible.
• Provide accurate information about products and services to customers.
• Process customer requests, orders and transactions accurately and efficiently.
• Document all customer interactions and maintain detailed records in our systems.
• Follow company policies and procedures whilst adapting to customer needs.
• Escalate complex issues to senior staff or management when necessary.
• Contribute to achieving team performance targets and quality standards.
• Participate in training and development programs to continuously improve your skills and product knowledge.

Skills

Strong communication

Empathetic service

Problem solving

Basic computer skills

Willingness to learn

Attention to detail

Education

College undergrad

Tools

CRM systems

Job description

About us

Sagility PH is a forward-thinking customer service organization committed to delivering exceptional support and solutions to our clients. We pride ourselves on fostering a dynamic work environment where customer satisfaction is at the heart of everything we do. Our team is dedicated to providing high-quality service whilst maintaining a positive and collaborative workplace culture.

About the role

We are excited to announce an excellent opportunity for a Customer Service Representative to join our team at our Alabang Muntinlupa City location in Metro Manila. This is a full-time position perfect for freshers looking to launch their career in the customer service industry. As a Customer Service Representative, you will be the frontline of our organization, handling customer inquiries, resolving issues and providing outstanding support to ensure customer satisfaction and loyalty. This role is fundamental to our business operations and directly contributes to our reputation and success in the market.

Key responsibilities

• Answer and respond to customer inquiries via telephone, email and other communication channels in a professional and courteous manner
• Resolve customer issues and complaints promptly, ensuring first-contact resolution whenever possible
• Provide accurate information about products and services to customers
• Process customer requests, orders and transactions accurately and efficiently
• Document all customer interactions and maintain detailed records in our systems
• Follow company policies and procedures whilst adapting to customer needs
• Escalate complex issues to senior staff or management when necessary
• Contribute to achieving team performance targets and quality standards
• Participate in training and development programs to continuously improve your skills and product knowledge

What we're looking for

• 2 yrs completed in College with 6 mos work experience
• Fresh graduates with no experience are welcome to apply
• Strong communication skills, both written and verbal, with the ability to articulate information clearly
• Patient and empathetic approach to handling customer interactions
• Problem-solving ability with a customer-centric mindset
• Basic computer proficiency and ability to learn new systems quickly
• Ability to work in a fast-paced environment whilst maintaining accuracy
• Excellent listening skills and attention to detail
• Reliability and punctuality
• Willingness to learn and develop professionally
• Prior customer service experience is preferred but not essential for freshers

What we offer

• Competitive salary package of up to 22,000 PHP per month
• Full-time employment with job security and stability
• Comprehensive training programme to equip you with the skills needed to succeed
• Opportunities for career development and advancement within the organisation
• Supportive team environment that values your contributions
• Professional development and skills enhancement opportunities
• A workplace culture focused on employee wellbeing and work-life balance
• Collaborative working atmosphere with supportive management