Mass Hiring for Customer Service Representative at Spark Place Cubao

Concentrix; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer experience provider in Quezon City is seeking a Customer Service Representative to assist customers via phone, email, and chat. The ideal candidate should possess a high school diploma and have 0-2 years of customer service experience. You will handle inquiries, document interactions, and collaborate with the team to enhance service. This role offers flexible working hours, including weekends and holidays.

Qualifications

• 0–2 years of customer service experience.
• Ability to handle a high volume of calls and messages.
• Positive attitude, patience, and adaptability.

Responsibilities

• Assist customers through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Document customer interactions and feedback accurately.

Skills

Proficient in English language

Strong customer service skills

Education

High School Diploma or equivalent

Job description

• Assist customers through various communication channels, including phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain a professional demeanor while interacting with customers to ensure a positive experience.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members and supervisors to improve service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Proficient in English language, strong customer service skills
• Responsibilities and Duties: Ability to handle a high volume of calls and messages
• Qualities and Traits: Positive attitude, patience, and adaptability
• Working Conditions: Must be available to work flexible hours, including weekends and holidays