Customer Service Representative at Concentrix Eastwood is now hiring!

Concentrix; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service solutions provider in Quezon City is hiring for a customer service representative. The role involves assisting customers with inquiries, providing technical support, and documenting interactions. Candidates should have a High School Diploma and 0–2 years of experience in customer service. Strong communication skills in English are essential for success. This position requires flexibility with shifts in an office environment.

Qualifications

• 0–2 years of customer service experience.
• Strong English language proficiency.
• Effective communication and interpersonal skills.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues.
• Assist customers with product-related questions and technical support.
• Work collaboratively with team members to enhance customer satisfaction.

Skills

Strong English language proficiency

Effective communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

• Provide excellent customer service by addressing inquiries and resolving issues effectively.
• Assist customers with product-related questions and technical support.
• Document customer interactions in the company's database for future reference.
• Communicate product updates and promotions to customers.
• Work collaboratively with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Effective communication and interpersonal skills
• Qualities and Traits: Positive attitude and a willingness to learn
• Working Conditions: Office environment with potential shift work