Customer Service Representative for Concentrix Bridgetowne

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Quezon City is seeking professionals to respond to customer inquiries via phone, email, and chat. Ideal candidates will have a high school diploma and strong customer service skills, along with the ability to manage multiple tasks in a fast-paced environment. The role offers flexible shifts and aims to enhance customer satisfaction through effective resolution of issues.

Qualifications

• 0–2 years of customer service experience preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer issues and complaints effectively.

Skills

Strong customer service skills

Proficiency in English

Excellent communication and interpersonal skills

Education

High School diploma or equivalent

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer issues and complaints effectively, utilizing problem-solving skills.
• Maintain updated knowledge of company policies, procedures, and product offerings.
• Document customer interactions and feedback in the appropriate systems for future reference.

Requirements

• Educational Qualifications: Minimum of a High School diploma or equivalent.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Strong customer service skills and proficiency in the English language.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Working Conditions: Flexible to work in various shifts to accommodate business needs.