Customer Service Representative | Concentrix Eastwood | Non-Voice Account

Concentrix; Quezon City; On-site; PHP 180,000 - 260,000; Full time

Job summary

A leading service company in Quezon City is looking for customer service representatives to respond to inquiries and provide exceptional service. Candidates should have a high school diploma and strong communication skills. This role requires a customer-focused approach in a fast-paced environment. Ideal for those with 0–2 years of experience in customer service.

Qualifications

• 0–2 years of experience in customer service or a related field.
• Ability to work in a fast-paced, customer-focused environment.
• Must be proficient in English and have strong customer service skills.
• Strong communication, patience, and empathy.

Responsibilities

• Respond to customer inquiries through non-voice channels effectively.
• Provide outstanding customer service to enhance the customer experience.
• Assist in resolving customer issues and complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Proficient in English language

Excellent customer service skills

Strong communication skills

Patience

Empathy

Education

High School diploma or equivalent

Job description

Responsibilities

• Respond to customer inquiries through non-voice channels effectively.
• Provide outstanding customer service to enhance the customer experience.
• Assist in resolving customer issues and complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language, excellent customer service skills
• Qualities and Traits: Strong communication skills, patience, and empathy
• Working Conditions: Comfortable working in a fast-paced, customer-focused environment