Customer Service Representative for Concentrix Eastwood

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service company in Quezon City is seeking individuals to provide exceptional support and resolve customer inquiries. Candidates should have a High School Diploma and 0-2 years of experience in customer service, with excellent communication skills and proficiency in English. The position offers a fast-paced environment with flexible working hours.

Qualifications

• 0–2 years of experience in a customer service role.
• Ability to document customer interactions and feedback for quality assurance.

Responsibilities

• Provide exceptional customer service support by addressing inquiries and resolving issues.
• Communicate clearly and professionally with customers through various channels.
• Work collaboratively with team members to ensure customer satisfaction.

Skills

Proficient in English

Strong customer service skills

Excellent communication skills

Empathetic

Problem-solving abilities

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service support by addressing inquiries and resolving issues effectively.
• Communicate clearly and professionally with customers through various channels.
• Maintain a positive attitude towards customers at all times.
• Document customer interactions and feedback for quality assurance and training purposes.
• Work collaboratively with team members to ensure customer satisfaction and achieve service goals.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, strong customer service skills
• Qualities and Traits: Excellent communication skills, empathetic, and problem-solving abilities
• Working Conditions: Fast-paced environment, flexible work hours may be required