Airline Account | Concentrix Bridgetowne | Customer Service Representative

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Metro Manila is seeking customer service agents to provide exceptional support for airline clients. The ideal candidate should have a High School Diploma and 0-2 years of experience in customer service, with strong English communication skills. Responsibilities include handling inquiries and bookings, resolving complaints, and collaborating with a team to ensure quality service.

Qualifications

• 0–2 years of experience in customer service.
• Ability to manage multiple tasks while providing quality service.

Responsibilities

• Provide exceptional customer service to airline account customers.
• Handle inquiries, bookings, and changes efficiently via various communication channels.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain up-to-date knowledge of airline policies and procedures.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Proficient in English language

Communication skills

Positive attitude

Patience

Problem-solving skills

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service to airline account customers.
• Handle inquiries, bookings, and changes efficiently via various communication channels.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain up-to-date knowledge of airline policies and procedures.
• Collaborate with team members to ensure a seamless customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service.
• Skills and Competencies: Proficient in English language and communication skills.
• Qualities and Traits: Positive attitude, patience, and problem-solving skills.
• Responsibilities and Duties: Ability to manage multiple tasks while providing quality service.