Customer Service Representative – Concentrix Bridgetowne – Financial Account

Concentrix; Quezon City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading customer service provider in Metro Manila is seeking customer service representatives to deliver exceptional support in the financial sector. The ideal candidate should possess a High School Diploma, have strong English proficiency, and excel in communication skills. Responsibilities include assisting clients with inquiries, maintaining records, and educating customers on services. This role suits individuals ready to work in a fast-paced environment.

Qualifications

• 0–2 years of customer service experience.
• Ability to handle customer complaints with empathy and professionalism.
• Fast-paced environment with potential for shift work.

Responsibilities

• Provide exceptional customer service and support to clients in the financial sector.
• Collaborate with team members to resolve customer inquiries and issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with account setup, troubleshooting, and service inquiries.
• Educate customers on product features and benefits.

Skills

Strong English language proficiency

Excellent communication and interpersonal skills

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service and support to clients in the financial sector.
• Collaborate with team members to resolve customer inquiries and issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with account setup, troubleshooting, and service inquiries.
• Educate customers on product features and benefits to enhance user experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Strong English language proficiency
• Qualities and Traits: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to handle customer complaints with empathy and professionalism
• Working Conditions: Fast-paced environment with potential for shift work