Dayshift Account - Concentrix Bridgetowne! Customer Service Representative

Concentrix; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Job summary

A customer service provider is seeking a Customer Service Representative for a dayshift role in Quezon City. The position requires a High School diploma and offers full-time employment with no prior experience necessary. Responsibilities include providing support via phone, email, and chat, managing customer accounts, and ensuring service excellence. Strong English proficiency and communication skills are essential.

Qualifications

• 0–2 years of customer service experience.
• Strong problem-solving abilities and a customer-focused mindset.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers by identifying their needs and resolving inquiries in a timely manner.
• Manage customer accounts and update information accurately.

Skills

Strong English language proficiency

Excellent communication skills

Problem-solving abilities

Ability to multitask

Education

High School diploma or equivalent

Job description

Dayshift Account - Concentrix Bridgetowne! Customer Service Representative

Concentrix

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers by identifying their needs and resolving inquiries in a timely manner.
• Manage customer accounts and update information accurately in the system.
• Maintain a positive and professional demeanor while handling customer interactions.
• Collaborate with team members to ensure customer satisfaction and service excellence.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Strong English language proficiency and excellent communication skills
• Responsibilities and Duties: Ability to multitask and manage various customer requests
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset