Join Our Day Shift Team in Concentrix Bridgetowne – Customer Service

Concentrix; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A global customer service company in Quezon City is seeking a candidate to provide exceptional support via phone, email, and chat. The role requires a high school diploma and proficiency in English. Ideal for individuals with strong customer service skills and excellent communication abilities. Join a dynamic team and contribute to enhancing customer experience.

Qualifications

• Less than 1 year of experience in customer service.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall customer experience.
• Participate in ongoing training to improve product knowledge and service skills.

Skills

Proficiency in English language

Strong customer service skills

Excellent communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall customer experience.
• Participate in ongoing training to improve product knowledge and service skills.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: Less than 1 year of experience in customer service
• Skills and Competencies: Proficiency in English language; strong customer service skills
• Qualities and Traits: Excellent communication and interpersonal skills
• Working Conditions: Day shift; a dynamic and fast-paced environment
• Responsibilities and Duties: Ability to handle multiple tasks efficiently