Customer Service Representative (Financial Payroll) - Ortigas

Tasq Work; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work is seeking Customer Service Representatives to join a fast-growing Ride Sharing account in Anonas. You will handle inquiries, resolve issues, and assist customers via phone, email, and chat while maintaining accurate records.

The role requires a high school diploma, 1 year of BPO experience (6 months chat) or 1 year payroll experience, fluent English, and on-site work in Ortigas, Pasig with graveyard and shifting schedules.

Qualifications

• High school diploma or equivalent.
• 1 year of BPO experience with 6 months chat OR 1 year payroll experience.
• Fluent in spoken and written English.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints focusing on first-call resolution.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with team members to enhance customer service processes.
• Provide clear and accurate information about products and services.
• Meet or exceed individual and team performance targets.

Skills

English fluency

Communication skills

Education

High school diploma

Job description

We are looking for Customer Service Representatives to join a fast growing Ride Sharing account in Anonas. You will be responsible for delivering exceptional service to valued clients by effectively addressing inquiries, resolving issues, and assisting with customer needs.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints focusing on first-call resolution
• Maintain accurate and detailed records of customer interactions
• Collaborate with team members to enhance customer service processes
• Provide clear and accurate information about products and services
• Meet or exceed individual and team performance targets

Requirements

• At least a high school graduate
• Must have at least 1 year of BPO experience with 6 months of chat support OR 1 year of payroll experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Ortigas, Pasig
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.