Customer Service Representative (Financial Payroll) - Ortigas

TASQ; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ is seeking Customer Service Representatives to join a fast growing Ride Sharing account in Anonas. You will deliver exceptional service by addressing inquiries, resolving issues, and assisting with customer needs.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues, and maintaining detailed records. The role requires high school completion, 1 year in BPO with 6 months chat or 1 year payroll, strong English, and on-site work in Ortigas, Pasig with

Qualifications

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate records of customer interactions.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints focusing on first-call resolution.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with team members to enhance customer service processes.
• Provide clear and accurate information about products and services.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication

First-call resolution

Education

High school diploma

Job description

We are looking for Customer Service Representatives to join a fast growing Ride Sharing account in Anonas. You will be responsible for delivering exceptional service to valued clients by effectively addressing inquiries, resolving issues, and assisting with customer needs.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints focusing on first-call resolution
• Maintain accurate and detailed records of customer interactions
• Collaborate with team members to enhance customer service processes
• Provide clear and accurate information about products and services
• Meet or exceed individual and team performance targets

Requirements

• At least a high school graduate
• Must have at least 1 year of BPO experience with 6 months of chat support OR 1 year of payroll experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Ortigas, Pasig
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.