Customer Support Associate - Makati

Tasq Work; Makati; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work in Makati is seeking a Customer Support Associate to join a growing team. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and support.

You will respond promptly via phone, email, and chat, maintain accurate records, and collaborate with the team to improve service. On-site in Makati, graveyard shifts and shifting schedules may apply; start ASAP.

Qualifications

• At least a high school graduate
• Must have at least 12 months of solid BPO experience
• Must have conversant in both spoken and written English
• Amenable to work fully on-site in Makati City
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist customers with their concerns and provide appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve customer service processes
• Meet or exceed individual and team performance targets

Skills

Customer service

Communication

BPO experience

Education

High school diploma

Job description

We are seeking a Customer Support Associate to join a growing team in Makati. The ideal candidate will provide excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist customers with their concerns and provide appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve customer service processes
• Meet or exceed individual and team performance targets

Requirements

• At least a high school graduate
• Must have at least 12 months of solid BPO experience
• Must have conversant in both spoken and written English
• Amenable to work fully on-site in Makati City
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.