Payroll Customer Support Specialist - Ortigas

Tasq Staffing Solutions; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Tasq Staffing Solutions is seeking a Customer Service Representative for our Financial Payroll account in Ortigas, Quezon City. You will handle inquiries via phone, email, and chat, resolving issues and maintaining accurate records to support payroll processes.

The role requires at least a high school graduate with 1 year of BPO experience (6 months chat) or 1 year payroll exposure, and strong English communication skills. This is a full-time on-site position in the Philippines.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in BPO with 6 months of chat support or 1 year payroll experience.
• Fluent in spoken and written English.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints focusing on first-call resolution.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with team members to enhance customer service processes.
• Provide clear and accurate information about products and services.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Chat support

BPO experience

Education

High School graduate

Job description

Tasq Staffing Solutions is seeking a Customer Service Representative for our Financial Payroll account in Ortigas, Quezon City. You will handle inquiries via phone, email, and chat, resolving issues and maintaining accurate records to support payroll processes.

The role requires at least a high school graduate with 1 year of BPO experience (6 months chat) or 1 year payroll exposure, and strong English communication skills. This is a full-time on-site position in the Philippines.