Customer Service Representative

Dempsey Resource Management; Pasig; On-site; PHP 237,000 - 321,000; Full time

Benefits offered by this job

Full training provided

Long-term employment potential

Experience in a fast-paced BPO

Job summary

Dempsey Resource Management in Pasig invites applications for a Customer Service Representative in the BPO industry, onsite at Pearl Drive. You will handle calls, emails, and live chat, providing accurate product information and processing orders, returns, and updates. Fresh graduates welcome with full training; 1–2 years call center experience preferred.

Night shifts, weekends, and holidays required. This project-based role offers PHP 25,000 monthly and potential for long-term employment

Qualifications

• Bachelor's/College Degree in any field
• 1–2 years of call center experience preferred
• Fresh candidates may be considered with full training provided
• Excellent verbal and written English communication skills
• Professional, empathetic, customer-focused approach
• Basic computer, typing, and system navigation skills
• Familiarity with CRM/ticketing platforms such as Zendesk, Salesforce, or similar systems
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to work independently with minimal supervision
• Willing to work night shifts, weekends, and holidays

Responsibilities

• Handle high volumes of inbound calls, emails, and live chats
• Identify customer needs and provide accurate information about products and services
• Process customer orders, returns, and account updates
• Resolve customer concerns professionally and efficiently
• Maintain excellent customer service while meeting quality and productivity standards
• Accurately document customer interactions and transactions
• Follow company policies, procedures, and service standards
• Escalate complex concerns when necessary

Skills

Call center experience

English communication

CRM familiarity

Microsoft Office

Typing skills

Independent work

Night shifts

Customer focus

Education

Bachelor's/College Degree

Tools

Zendesk

Salesforce

Microsoft Office

Job description

CUSTOMER SERVICE REPRESENTATIVE - BPO INDUSTRY

Location: Pearl Drive, Ortigas, Pasig City

Work Setup: Onsite

Employment Type: Project-Based Employment

Salary Package: PHP 25,000/month

Project Duration: Until December 2026, with potential for long-term employment

Job Overview

We are looking for customer-focused and reliable Customer Service Representatives to join our BPO team. The ideal candidate has strong communication skills, a positive attitude, and the ability to handle customer concerns efficiently across phone, email, and live chat.

While the position is initially project-based, qualified employees may have opportunities for long-term employment depending on business requirements, project continuity, and performance.

Qualifications

• Bachelor's/College Degree in any field
• At least 1-2 years of call center experience in customer service and/or sales is preferred
• Fresh candidates may be considered with full training provided to qualified applicants
• Excellent verbal and written English communication skills
• Professional, empathetic, and customer-focused approach
• Basic computer, typing, and system navigation skills
• Familiarity with CRM/ticketing platforms such as Zendesk, Salesforce, or similar systems
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
• Ability to work independently with minimal supervision
• Positive attitude, patience, initiative, and willingness to learn
• Good judgment and goal-oriented mindset
• Willing to work night shifts, weekends, and holidays

Key Responsibilities

• Handle high volumes of inbound calls, emails, and live chats
• Identify customer needs and provide accurate information about products and services
• Process customer orders, returns, and account updates
• Resolve customer concerns professionally and efficiently
• Maintain excellent customer service while meeting quality and productivity standards
• Accurately document customer interactions and transactions
• Follow company policies, procedures, and service standards
• Escalate complex concerns when necessary

WHY JOIN US?

• PHP 25,000 salary package
• Full training provided to qualified candidates
• Opportunity for long-term employment based on business needs and performance
• Gain valuable experience in a fast-paced BPO environment
• Work with a customer-focused team