Customer Service Representative

One Call Solutions; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Health Insurance

Free Meals

Flexible Hours

Professional Development Programs

Job summary

A leading customer service provider in Quezon City is seeking a Client Care Specialist to manage client relationships and enhance customer satisfaction. Responsibilities include providing exceptional service via multiple channels and maintaining accurate records. Candidates should have a high school diploma (or equivalent) and be proficient in English with strong problem-solving skills. This role offers the chance to work in a supportive environment that encourages professional growth.

Qualifications

• Edu not required; high school diploma or equivalent preferred.
• Less than 1 year of experience in customer service preferred.
• Proficient in the English language.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Problem solving

Organizational skills

Strong work ethic

Team player

English language proficiency

Education

High school diploma or equivalent

Job description

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Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance

Free Meals, Parking Space, Sleeping Quarters

Professional Development

Job Training, Professional Development

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off

Work-Life Balance

Flexible Hours

Welcome to One Call Solutions, a premier in-house contact center strategically located in the heart of Davao City. We are founded on the principle that exceptional client outcomes are a direct result of a supported, dedicated, and empowered team. As an "in-house" company, we operate as the dedicated, internal customer and operational support team for our parent organization, ensuring a seamless and fully integrated brand experience.

Our mission is to be the single most reliable point of contact for all customer needs, delivering expert solutions and fostering lasting loyalty. We pride ourselves on a culture of excellence, integrity, and unparalleled support—not just for our clients, but for our most valuable asset: our employees.

A cornerstone of our commitment to our team is our unique offering of free, high-quality accommodation for all our employees. We understand the challenges of relocation and daily commutes, and we believe in removing these barriers to ensure our team members can focus on their professional growth and personal well-being. This industry-leading benefit allows us to attract and retain top talent from across the region, fostering a close-knit and collaborative community within our state-of-the-art facility.

At One Call Solutions, you are not just an employee; you are a vital part of a forward-thinking company that invests directly in your success and stability. Join us and experience the difference of working for a company that truly calls you family.

Responsibilities

A Client Care Specialist is a dedicated professional responsible for cultivating and maintaining positive relationships with a company's clients. Serving as a primary point of contact, this individual ensures a seamless, positive, and high-value customer journey. They are pivotal in addressing client inquiries, resolving issues, and acting as an advocate for the client within the organization. The goal of a Client Care Specialist is to foster loyalty, drive client satisfaction, and contribute to the overall success and growth of the business. This role demands exceptional communication skills, a high degree of empathy, and a proactive approach to problem-solving.

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer concerns.
• Demonstrate empathy and patience in all interactions.
• Stay updated on product knowledge and company policies.
• Educational Qualifications: Edu not required; high school diploma or equivalent preferred.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Proficient in the English language, customer service, problem-solving, and organizational skills.
• Working Conditions: Office environment with potential for remote work; requires flexibility in hours.
• Qualities and Traits: Strong work ethic, team player, and adaptable with a focus on client satisfaction.

English Language Customer Service Problem Solving Team Player Strong Work Ethic Salesforce Account Management Organizational Skills Sales Pipeline Back Office Support

Working Location

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