EU Customer Support & Onboarding Specialist

group.ONE; Cebu City; On-site; PHP 223,000 - 257,000; Full time

Benefits offered by this job

Health Insurance

Free website with domain and hosting

Performance-based bonuses

Job summary

group.one in Cebu City, Philippines is seeking motivated and customer-focused individuals for a customer support role. You will handle chat and email interactions, respond with empathy, and collaborate with internal teams to provide timely solutions.

The position offers a competitive, performance-based bonus structure, health insurance, and a free website with a domain and hosting. We value diversity and growth, welcoming all backgrounds and experiences.

Qualifications

• High school diploma or equivalent education.
• Strong English communication skills.
• Basic computer literacy.
• Team-oriented mindset with a pro-active attitude.
• Empathetic and professional approach.

Responsibilities

• Handle inbound or outbound customer interactions via chat and email.
• Respond to inquiries with professionalism, empathy and efficiency.
• Identify customer needs and deliver timely solutions.
• Collaborate with internal teams and escalate issues when needed.
• Assist with onboarding and mentoring new team members.
• Stay informed on our products, services and company policies.
• Recommend and upsell relevant products and services when appropriate.

Skills

English proficiency

Team player

Problem solving

Empathy

Adaptability

Education

High school diploma

Job description

group.one in Cebu City, Philippines is seeking motivated and customer-focused individuals for a customer support role. You will handle chat and email interactions, respond with empathy, and collaborate with internal teams to provide timely solutions.

The position offers a competitive, performance-based bonus structure, health insurance, and a free website with a domain and hosting. We value diversity and growth, welcoming all backgrounds and experiences.