Customer Service Associate (Pure Non-Voice) - Earn up to 30k Salary

GDV BUSINESS SERVICES CO.; Pasig; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary

Paid Training

Career Growth

Supportive Environment

No BPO Experience

Job summary

GDV BUSINESS SERVICES CO. seeks Customer Service Representatives to join our Pasig team. You may handle voice or non-voice transactions, assist customers with inquiries, and deliver timely support in line with established guidelines.

Successful candidates will work onsite in Bridgetowne, Pasig, with shifting schedules, including weekends and holidays when required. Day 1 HMO, paid training, and growth opportunities are provided.

Qualifications

• At least high school graduate (old or new curriculum)
• 6 months BPO or customer-facing experience
• Good verbal and written communication skills
• Willing to work onsite in Pasig City - Bridgetowne
• Willing to work on a shifting schedule including weekends/holidays

Responsibilities

• Handle customer inquiries through voice or non-voice channels
• Assist with customer requests, account updates, and issue resolution
• Provide accurate information based on established guidelines
• Process and update customer information
• Document customer interactions and transactions
• Follow company procedures, quality standards, and compliance guidelines
• Maintain professionalism and confidentiality
• Meet assigned productivity and quality targets

Skills

Customer service

Verbal communication

Written communication

Education

HS Graduate

Job description

We are looking for Customer Service Representatives to join our growing team in Pasig City. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide professional and timely support.

Responsibilities

• Handle customer inquiries through voice or non-voice channels

• Assist with customer requests, account updates, and issue resolution

• Provide accurate information based on established guidelines

• Process and update customer information

• Document customer interactions and transactions

• Follow company procedures, quality standards, and compliance guidelines

• Maintain professionalism and confidentiality

• Meet assigned productivity and quality targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate

• With at least 6 months BPO experience OR 6 months customer-facing experience (e.g., Cashier, Guard, Service Crew, Food Delivery)

• Good verbal and written communication skills

• Willing to work onsite in Pasig City - Bridgetowne (near IPI and Rosario Bridge)

• Willing to work on a shifting schedule, including weekends and holidays when required

Perks & Benefits

• Day 1 HMO

• Competitive Salary Package

• Paid Training

• Career Growth and Development Opportunities

• Supportive Work Environment

• Open to Applicants with No BPO Experience