Customer Service Representative | Cebu City, Philippines

Caldwell Communications; Cebu City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for a non-voice, chat-based account in Cebu City. This onsite, full-time role offers a monthly salary of up to ₱26,000 with paid training from Day 1 and performance-based bonuses.

You'll handle customer inquiries via online chat, provide accurate information, and document interactions while meeting quality and productivity targets. Fresh graduates and career shifters are welcome; no BPO experience required.

Qualifications

• Good English communication and fast typing.
• Willing to work onsite in Cebu City and on shifting schedules.
• No BPO experience required; fresh graduates and career shifters are welcome.
• Basic computer skills and attention to detail.

Responsibilities

• Handle customer inquiries through online chat
• Provide accurate information and solutions
• Resolve customer concerns professionally
• Document interactions and raise complex issues
• Meet quality and productivity targets

Skills

English communication

Typing speed

Multitasking

Education

High School / Senior High / College Undergraduate / College Graduate

Job description

Onsite | Full-time | Up to ₱26,000/month | No BPO Experience Required

Customer Service Representative – Cebu City

Onsite | Full-time | Up to ₱26,000/month | No BPO Experience Required

Job Description

Caldwell Communications is hiring Customer Service Representatives for a Non-Voice Account in Cebu City. Assist customers through online chat by answering inquiries and resolving concerns.

Responsibilities

• Handle customer inquiries through online chat
• Provide accurate information and solutions
• Resolve customer concerns professionally
• Document interactions and raise complex issues
• Meet quality and productivity targets

Qualifications

• High School, Senior High School, College Undergraduate, or College Graduate
• No BPO experience required; fresh graduates and career shifters are welcome
• Good English communication and fast typing skills
• Basic computer skills, attention to detail, and ability to multitask
• Willing to work onsite in Cebu City and on shifting schedules

Salary and Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Career growth opportunities

Work Details

• Location: Cebu City
• Work Setup: Onsite
• Employment Type: Full-time
• Schedule: Shifting, including nights, weekends, and holidays

No BPO experience? No problem! Start your career in non-voice customer service and gain valuable skills while growing professionally.