Customer Service Representative | Easy Account - Virtual Hiring Process

GDV BUSINESS SERVICES CO.; Makati; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth Opportunities

Supportive Work Environment

Job summary

GDV BUSINESS SERVICES CO. is seeking Customer Service Representatives to join their growing team in Makati. Candidates may handle voice or non-voice transactions and will assist customers with inquiries and requests, providing professional and timely support.

Applicants should be at least high school graduates with a minimum of 6 months BPO experience. The role requires good verbal and written communication skills, and candidates must be willing to work onsite and on a shifting schedule,

Qualifications

• At least high school graduate.
• With at least 6 months BPO experience.
• Willing to work onsite in Makati.
• Willing to work on a shifting schedule, including weekends and holidays.

Responsibilities

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information.
• Document customer interactions and transactions.
• Follow company procedures, quality standards, and compliance guidelines.
• Maintain professionalism and confidentiality.
• Meet assigned productivity and quality targets.

Skills

Good verbal communication

Good written communication

Customer service skills

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

We are looking for Customer Service Representatives to join our growing team in Makati. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide professional and timely support.

Responsibilities

• Handle customer inquiries through voice or non-voice channels




• Assist with customer requests, account updates, and issue resolution




• Provide accurate information based on established guidelines




• Process and update customer information




• Document customer interactions and transactions




• Follow company procedures, quality standards, and compliance guidelines




• Maintain professionalism and confidentiality




• Meet assigned productivity and quality targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate




• With at least 6 months BPO experience




• Good verbal and written communication skills




• Willing to work onsite in Makati




• Willing to work on a shifting schedule, including weekends and holidays when required

Perks & Benefits

• Day 1 HMO




• Competitive Salary Package




• Paid Training




• Career Growth and Development Opportunities




• Supportive Work Environment




• Open to Applicants with No BPO Experience