CSR - Sales Representative | Virtual Process | Earn up to 32K

StaffSmart Outsourcing; Quezon City; Remote; PHP 325,000 - 389,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Health and wellness

Performance bonuses

Mentorship program

Employee benefits

Continuous learning

Team environment

Job summary

StaffSmart Outsourcing is hiring a Customer Service Representative to join our remote team in the Quezon City area. This full-time role involves handling customer inquiries, resolving issues, and ensuring service quality.

It offers competitive pay and professional development opportunities, with earning potential up to 32,000 PHP per month. Ideal candidates will have a high school diploma or equivalent and strong communication skills.

Job description

About us

StaffSmart Outsourcing is a leading customer service and business process outsourcing company dedicated to delivering exceptional support solutions to clients across various industries. We pride ourselves on building a talented team of professionals who are passionate about delivering outstanding customer experiences. With a commitment to excellence, innovation, and employee satisfaction, we create an environment where our team members can thrive and grow their careers.

About the role

We are seeking a Customer Service Representative to join our dynamic virtual team in the Quezon City. This is a full-time position where you will provide exceptional customer support. As a Customer Service Representative, you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring every interaction reflects our commitment to quality service. This role is integral to maintaining customer satisfaction and supporting the overall success of our operations. With the potential to earn up to 32,000 pesos, this position offers competitive compensation alongside professional development opportunities.

Key responsibilities

• Answer incoming customer calls and respond to enquiries in a professional and courteous manner

• Resolve customer issues and concerns promptly, ensuring first-contact resolution where possible

• Provide accurate information about products, services, and company policies to customers

• Document all customer interactions and transactions accurately in the company system

• Handle customer complaints with empathy and work towards satisfactory resolutions

• Maintain detailed records of customer conversations and follow-up actions required

• Meet and exceed individual and team performance metrics and quality standards

• Collaborate with team members and supervisors to improve service delivery processes

• Identify opportunities to upsell or cross-sell products and services when appropriate

• Participate in training sessions to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification as a minimum educational requirement

• Proven experience in customer service, call center operations, or related customer-facing roles

• Excellent verbal and written communication skills with the ability to articulate clearly

• Strong listening skills and the ability to understand and empathize with customer needs

• Proficiency in using computer systems, call center software, and customer relationship management (CRM) tools

• Ability to multitask and manage multiple customer interactions simultaneously

• Patience and composure when handling difficult or frustrated customers

• Strong problem-solving abilities and critical thinking skills

• Reliability and punctuality with a strong attendance record

• Willingness to work flexible schedules, including potential evening or weekend shifts

• Basic proficiency in English; fluency in additional languages is advantageous

• Access to a reliable internet connection and suitable workspace for remote work

What we offer

• Competitive monthly salary with earning potential up to 32,000 Philippine Pesos

• Comprehensive training program to equip you with the skills needed to succeed

• Career development opportunities and pathways for advancement within the company

• Health and wellness support to maintain your wellbeing

• Performance incentives and bonuses based on achieving targets and quality metrics

• Supportive team environment with experienced supervisors and mentors

• Access to employee benefits and recognition programs

• Professional development workshops and continuous learning opportunities