Customer Service Representative | Morning Shift | 1 Year BPO Exp | ₱20K Bonus

Transcosmos Asia Philippines, Inc.; Taguig; On-site; PHP 18,000 - 22,000; Full time

Benefits offered by this job

Day Shift

Free Parking

Training Subsidy

Job summary

A leading customer service provider in Taguig is seeking a Customer Service Representative for a morning shift position. The role involves handling customer inquiries through calls and chats, providing accurate information, and resolving concerns professionally. Applicants should have at least a Senior High School education and one year of BPO experience, with good communication skills. Benefits include training subsidies and career advancement opportunities in a supportive environment.

Qualifications

• 1-year experience in the BPO industry preferred.
• Amendable to work onsite and in a shifting schedule, including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers.
• Provide accurate product, service, and account-related information.
• Resolve customer concerns in a timely and professional manner.
• Document all interactions properly in the system.

Skills

Good communication skills

Education

Senior High School

Job description

Customer Service Representative | Morning Shift | 1 Year BPO Exp | ₱20K Bonus

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

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Job Description

Government Mandated Benefits

Training Subsidy

Professional Development

Job Training

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Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat inquiries from customers
• Provide product, service, and account-related information accurately and clearly
• Resolve customer concerns in a timely and professional manner
• Process orders, returns, refunds, or service requests based on company guidelines
• Document all interactions properly in the system
• Meet required KPIs such as AHT, CSAT, quality, and productivity targets
• Coordinate with internal teams (billing, logistics, technical support) to resolve complex cases
• Ensure compliance with company policies and data privacy standards
• Adapt communication style based on customer location and cultural background
• Participate in training and continuous improvement activities

Basic Requirements:

• At least finishedSenior High School
• With at least 1 year experience in BPO industry
• Average to Good communication skills
• Amendable working onsite inMcKinley Hills, Taguig City (beside Venice Grand Canal Mall)
• Amendable working on a shifting schedule including weekends and holidays

AtTranscosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmosemphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Job summary

Blended Dayshift CSR

Key selling points

• Day Shift
• Free Parking

Working Location

McKinley Hill Dr. McKinley Hill Dr, Taguig, Metro Manila, Philippines

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