CSR Customer Service Representative I Start ASAP | Virtual Hiring - 15K Bonus!

Nezda Technologies, Inc.; Davao City; On-site; PHP 268,000 - 290,000; Full time

Benefits offered by this job

Total compensation package

Night differential

HMO from Day 1

Job summary

Nezda Technologies, Inc. is hiring a Customer Service Representative – Healthcare for its Davao City site. This full-time role involves handling voice calls, assisting customers with product and service inquiries, and processing requests with accuracy.

The position requires a senior high school graduate, at least 6 months of BPO experience, strong communication, and willingness to work at night onsite in Davao. A supportive team environment is emphasized.

Qualifications

• Good communication skills required.
• Willing to work night shift.
• Onsite in Davao City (Night shift).

Responsibilities

• Answer incoming customer calls professionally.
• Address inquiries, concerns, and complaints with empathy.
• Provide accurate information about products and services.

Skills

Communication

Customer focus

Education

High School Diploma

Job description

About the role

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This is a full-time position based in Davao City, As a Customer Service Representative, you will be the voice of our company, providing exceptional support to our customers and ensuring their satisfaction with our services and products.

What you'll be doing

1. Answering incoming customer calls in a professional and courteous manner

2. Addressing customer inquiries, concerns, and complaints with empathy and efficiency

3. Providing accurate information about products and services to customers

4. Processing customer requests and transactions accurately and promptly

5. Maintaining detailed and organised records of all customer interactions

6. Escalating complex issues to appropriate departments or senior staff when necessary

7. Following company policies and procedures to ensure consistent service delivery

8. Contributing to a positive team environment and supporting colleagues

9. Meeting performance targets and quality standards set by the company

Location: Davao
Start Date: September 30, 2026
Position: Customer Service Representative – Healthcare
Schedule: Night Shift and Onsite

Compensation & Benefits

• ₱24,550 total compensation package – inclusive of basic salary and allowances

• 10% Night Differential

• HMO coverage from Day 1

Qualifications

• Senior High School Graduate or High School Graduate

• With at least 6 months BPO experience

• Good communication skills

• Willing to work on a night shift schedule

• Willing to work onsite in Davao

Start Your Career With Us!

If you're an experienced BPO professional looking for a stable opportunity with a competitive package and great benefits, we'd love to hear from you!