Customer Service Representative (CSR) – With or Without BPO Experience

Quess (Philippines) Corp; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Quess (Philippines) Corp is seeking a Customer Service Representative to be the primary contact for customers, addressing inquiries with professionalism and empathy. The role emphasizes resolving issues, processing standard transactions, and providing clear information about products or services.

The position requires onsite work in Metro Manila, with options for night shifts and shifting schedules. Strong communication and multitasking abilities are essential to maintain high satisfaction

Qualifications

• College graduate with or without customer service representative experience (BPO).
• HS graduate or SHS graduate accepted with 6+ months experience in customer service representative (BPO).
• Strong verbal and written communication skills with active listening abilities.
• High emotional intelligence, patience, conflict resolution, and multitasking in a fast-paced environment.
• Willing to work onsite in Quezon City, Cubao, Greenhills or Taguig City.
• Willing to work on a night shift and shifting schedule.

Responsibilities

• Handle inbound inquiries via phone, email, live chat, or messaging platforms.
• Diagnose customer concerns, troubleshoot issues, and provide accurate solutions or escalate as needed.
• Process orders, updates, cancellations, and returns in internal systems.
• Educate customers on product features, pricing, policies, and procedures.
• Log all customer interactions and resolutions in the CRM or ticketing system.
• Relay recurring pain points and product improvement suggestions to internal teams.

Skills

Communication skills

Active listening

Empathy

Multitasking

Education

College degree

HS diploma w/ 6m CS exp

Job description

Customer Service Representative

The Customer Service Representative is the primary point of contact for customers, ensuring positive interactions and high satisfaction levels. In this role, you will address inquiries, resolve issues, process standard transactions, and provide clear information about company products or services with professionalism and empathy.

Key Responsibilities

• Customer Engagement: Handle inbound inquiries via phone, email, live chat, or messaging platforms in a timely and courteous manner.
• Problem Solving: Diagnose customer concerns, troubleshoot issues, and provide accurate, effective solutions or elevate complex problems to the appropriate department.
• Order & Account Management: Process orders, updates, cancellations, and returns accurately within internal management systems.
• Information Delivery: Educate customers on product features, pricing, policies, and procedures to ensure clarity and transparency.
• Record Keeping: Log all customer interactions, feedback, and resolution steps accurately in the CRM or ticketing database.
• Feedback Channel: Relay recurring customer pain points and product improvement suggestions to internal teams.

Qualifications:

• College graduate with or without customer service representative- BPO
• Highschool graduate and SHS graduate is accepted with 6 months and above experience in customer service representative-BPO
• Strong verbal and written communication skills with active listening abilities.
• High emotional intelligence, patience, conflict resolution, and the ability to multitask in a fast-paced environment.
• Willing to work onsite in Quezon City, Cubao, Greenhills or Taguig City
• Willing to work on a night shift and shifting schedule