Customer Service Representative Without BPO Experience

Metacom Careers; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

Metacom Careers is seeking an entry-level Customer Service Associate in the Philippines. The role involves responding to inquiries via phone, email, and chat, and delivering accurate information on products and services to assist customers.

You will maintain detailed records, resolve complaints by identifying problems and solutions, and collaborate with team members to improve service processes. On-site position requiring a friendly, professional demeanor and adherence to company policies.

Qualifications

• High School Diploma or equivalent required.
• 0-2 years of experience in customer service preferred.
• Strong English language and communication skills.
• Ability to follow instructions and adhere to company policies.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on products and services to enhance customer satisfaction.
• Resolve customer complaints by identifying problems and working towards solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Skills

English Language

Customer Service

Problem Solving

Technical Skills

People Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Job Description

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on products and services to enhance customer satisfaction.
• Resolve customer complaints by identifying problems and working towards solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: English Language, Customer Service, Problem Solving, Technical Skills, People Skills, Interpersonal Skills
• Responsibilities and Duties: Must be able to follow instructions and adhere to company policies
• Working Conditions: Office environment with occasional overtime as needed
• Qualities and Traits: Strong communication skills and a friendly demeanor
• Willing to work onsite