Customer Service Representative (BPO) With or W/o BPO experience

Quess Philippines Corporation; Metro Manila; Presencial; PHP 223.000 - 312.000; Jornada completa

Descripción de la vacante

Quess Philippines Corporation is seeking a Customer Service Representative to be the primary contact for customers, ensuring positive interactions and high satisfaction levels with professional and empathetic service.

The role handles inbound inquiries via phone, email, live chat, and messaging platforms, processes orders, and educates customers on products and policies. Onsite work is required in Quezon City, Cubao, Greenhills or Taguig City, with night shift schedules.

Formación

• College graduate with or without customer service representative- BPO
• Highschool graduate and SHS graduate is accepted with 6 months and above experience in customer service representative-BPO
• Strong verbal and written communication skills with active listening abilities
• High emotional intelligence, patience, conflict resolution, and the ability to multitask in a fast-paced environment
• Willing to work onsite in Quezon City, Cubao, Greenhills or Taguig City
• Willing to work on a night shift and shifting schedule

Responsabilidades

• Customer Engagement: Handle inbound inquiries via phone, email, live chat, or messaging platforms in a timely and courteous manner.
• Problem Solving: Diagnose customer concerns, troubleshoot issues, and provide accurate, effective solutions or cascade complex problems to the appropriate department.
• Order & Account Management: Process orders, updates, cancellations, and returns accurately within internal management systems.
• Information Delivery: Educate customers on product features, pricing, policies, and procedures to ensure clarity and transparency.
• Record Keeping: Log all customer interactions, feedback, and resolution steps accurately in the CRM or ticketing database.
• Feedback Channel: Relay recurring customer pain points and product improvement suggestions to internal teams.

Conocimientos

Communication skills

Active listening

Emotional intelligence

Multitasking

Conflict resolution

CRM systems

Educación

College degree

HS/SHS with BPO experience

Herramientas

CRM software

Descripción del empleo

Position Summary

The Customer Service Representative is the primary point of contact for customers, ensuring positive interactions and high satisfaction levels. In this role, you will address inquiries, resolve issues, process standard transactions, and provide clear information about company products or services with professionalism and empathy.

Key Responsibilities

• Customer Engagement: Handle inbound inquiries via phone, email, live chat, or messaging platforms in a timely and courteous manner.

• Problem Solving: Diagnose customer concerns, troubleshoot issues, and provide accurate, effective solutions or cascade complex problems to the appropriate department.

• Order & Account Management: Process orders, updates, cancellations, and returns accurately within internal management systems.

• Information Delivery: Educate customers on product features, pricing, policies, and procedures to ensure clarity and transparency.

• Record Keeping: Log all customer interactions, feedback, and resolution steps accurately in the CRM or ticketing database.

• Feedback Channel: Relay recurring customer pain points and product improvement suggestions to internal teams.

Qualifications

• College graduate with or without customer service representative- BPO

• Highschool graduate and SHS graduate is accepted with 6 months and above experience in customer service representative-BPO

• Strong verbal and written communication skills with active listening abilities.

• High emotional intelligence, patience, conflict resolution, and the ability to multitask in a fast-paced environment.

• Willing to work onsite in Quezon City, Cubao, Greenhills or Taguig City

• Willing to work on a night shift and shifting schedule