CUSTOMER SERVICE REPRESENTATIVE (CSR) – LUZON 1

Gratitude Philippines; Manila; On-site; PHP 246,000 - 324,000; Full time

Job summary

Teleperformance Philippines is actively hiring enthusiastic, motivated, and customer-focused individuals for Customer Service Representative (CSR) positions across EDSA Greenfield, Fairview Terraces, and Vertis North. Whether you are a fresh graduate, career shifter, or experienced customer service professional, this is an excellent opportunity to build your career in the BPO and call center industry.

You will assist customers with inquiries, provide accurate information, resolve concerns, and

Qualifications

• At least High School or Senior High School Graduate.
• Good verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Willing to work onsite at Teleperformance Philippines locations.
• Willing to work on shifting schedules.
• Must be willing to participate in recruitment, interview, and assessment processes.
• Must be willing to work with Teleperformance Philippines.

Responsibilities

• Handle incoming customer inquiries through designated communication channels.
• Provide accurate information about products, services, and customer concerns.
• Resolve customer complaints professionally and efficiently.
• Maintain a high standard of customer satisfaction.
• Document customer interactions and update relevant records.
• Follow company policies, procedures, and service quality standards.
• Deliver a positive and professional customer experience.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Education

High school diploma

Job description

Job Overview

Teleperformance Philippines is actively hiring enthusiastic, motivated, and customer-focused individuals for Customer Service Representative (CSR) positions across EDSA Greenfield, Fairview Terraces, and Vertis North.

Whether you are a fresh graduate, career shifter, or experienced customer service professional, this is an excellent opportunity to build your career in the BPO and call center industry.

As a Customer Service Representative, you will assist customers with inquiries, provide accurate information, resolve concerns, and deliver excellent customer service while maintaining a positive customer experience.

No prior call center experience is required for qualified applicants!

Salary Packages and Qualifications by Location

1. EDSA Greenfield

Salary: Up to ₱22,000

• At least High School or Senior High School Graduate.

• No call center experience required.

• At least 6 months of Customer Contact Experience (CCE) is an advantage.

2. Fairview Terraces

Salary: Up to ₱29,000

• At least High School or Senior High School Graduate.

• No call center experience required.

• At least 6 months of Customer Contact Experience (CCE) is an advantage.

3. Vertis North

Salary: Up to ₱24,000

• At least High School or Senior High School Graduate.

• No call center experience required.

• At least 6 months of Customer Contact Experience (CCE) OR 12 months of BPO experience is an advantage.

Key Responsibilities

• Handle incoming customer inquiries through designated communication channels.

• Provide accurate information about products, services, and customer concerns.

• Resolve customer complaints professionally and efficiently.

• Maintain a high standard of customer satisfaction.

• Document customer interactions and update relevant records.

• Follow company policies, procedures, and service quality standards.

• Deliver a positive and professional customer experience.

General Requirements

• At least High School or Senior High School Graduate.

• Good verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Willing to work onsite at any of the available Teleperformance locations.

• Willing to work on shifting schedules.

• Must be willing to participate in the recruitment, interview, and assessment process.

• Must be willing to work with Teleperformance Philippines.