CUSTOMER SERVICE REPRESENTATIVE (CSR) – TELEPERFORMANCE PHILIPPINES

Gratitude Philippines; Manila; Presencial; PHP 201 000 - 335 000; Tempo integral

Resumo da oferta

Teleperformance Philippines is urgently hiring Customer Service Representatives (CSR) across multiple onsite locations in Metro Manila. Whether you are a fresh graduate or career shifter, this role offers opportunities to start or advance in the BPO industry.

As a CSR, you will handle customer inquiries, provide product information, resolve issues, and maintain high customer satisfaction. Shifting schedules and onsite work are required at selected sites.

Qualificações

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Minimum 12 months of experience in Insurance, Billing, Financial, or Banking accounts.
• Relevant financial or customer service account experience is required.

Responsabilidades

• Handle customer inquiries through designated communication channels.
• Provide accurate information about products and services.
• Address customer concerns, complaints, and service requests professionally.
• Deliver excellent customer service and maintain customer satisfaction.
• Resolve customer issues efficiently and escalates complex concerns when necessary.
• Maintain accurate documentation of customer interactions.
• Follow company policies, procedures, and quality standards.
• Meet established performance and customer service targets.

Conhecimentos

Communication skills

Customer service

Willing to work onsite

Shift work

Formação académica

High School Graduate

Descrição da oferta de emprego

URGENT HIRING | MULTIPLE LOCATIONS | NO BPO EXPERIENCE REQUIRED FOR SELECTED SITES

Teleperformance Philippines is actively hiring motivated, customer-focused, and enthusiastic individuals to join its growing team as Customer Service Representatives (CSR) / Call Center Agents across multiple locations in Metro Manila and nearby areas.

Whether you are a fresh graduate, career shifter, or experienced BPO professional, exciting opportunities are available!

If you have good communication skills and a passion for helping customers, this could be your opportunity to start or advance your career in the BPO industry.

JOB DETAILS

• Position: Customer Service Representative (CSR)

• Company: Teleperformance Philippines

• Industry: BPO / Call Center / Customer Service

• Employment Type: Full-Time

• Work Setup: 100% Onsite

• Schedule: Shifting Schedules

• Hiring Status: Urgent Hiring

• Available Locations: Alabang, Alphaland Southgate, Antipolo, MOA, Molino, and Sucat

AVAILABLE JOB LOCATIONS, QUALIFICATIONS & SALARY

1. ALABANG

Up to ₱29,000 Monthly

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• Minimum 12 months of experience in Insurance, Billing, Financial, or Banking accounts.

• Relevant financial or customer service account experience is required.

2. ALPHALAND SOUTHGATE

Up to ₱30,000 Monthly

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• No call center or BPO experience required.

• Open to fresh graduates and career shifters who meet the educational requirement.

3. ANTIPOLO

Up to ₱26,000 Monthly

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• Minimum 6 months of call center or BPO experience.

4. MALL OF ASIA (MOA)

Up to ₱26,000 Monthly

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• No previous call center experience required.

• Open to qualified first-time applicants and career shifters.

5. MOLINO

Up to ₱24,000 Monthly

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• No call center or BPO experience required.

• Fresh graduates and career shifters are welcome.

6. SUCAT

Up to ₱23,000 Monthly

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• Minimum 6 months of call center or BPO experience.

JOB RESPONSIBILITIES

As a Customer Service Representative, your responsibilities will include:

• Handle customer inquiries through designated communication channels.

• Provide accurate information about products and services.

• Address customer concerns, complaints, and service requests professionally.

• Deliver excellent customer service and maintain customer satisfaction.

• Resolve customer issues efficiently and escalates complex concerns when necessary.

• Maintain accurate documentation of customer interactions.

• Follow company policies, procedures, and quality standards.

• Meet established performance and customer service targets.

GENERAL REQUIREMENTS

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• Good verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Willing to work onsite at the selected Teleperformance location.

• Willing to work on shifting schedules.

• Must meet the specific experience requirements of the preferred location.

• Willing to undergo the recruitment, interview, and assessment process.

• Must be willing to work with Teleperformance Philippines.