Customer Service Representative (CSR)

NIU Professionals, Inc.; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

NIU Professionals, Inc. is seeking candidates to handle Access Card inquiries, activation, and credit-limit increases while resolving transaction issues and ensuring privacy compliance. The role requires strong communication, a good grasp of lending concepts, and proficiency with MS Office.

You're expected to document all customer interactions in the CRM, coordinate with Risk, Fraud and Tech teams, and adapt to new technology in a fast-paced environment.

Qualifications

• Experience in Credit Card Business or Banking and Finance is advantageous.
• High school diploma required; bachelor’s degree is a plus.
• Excellent communication and interpersonal skills.
• Good understanding of customer lending or credit card.
• Proficient with computers and MS Office; adaptable to new technology.

Responsibilities

• Handle user queries regarding Access Card applications, activation, and credit limit increases.
• Troubleshoot and resolve transaction issues, payment discrepancies, and tech problems with the digital interface.
• Maintain understanding of Access Card features, repayment terms, and security protocols.
• Document all interactions in CRM and update account information in real time.
• Coordinate with Risk, Fraud, and Tech teams to resolve complex cases and improve service delivery.
• Strictly follow Data Privacy regulations and internal security policies.

Skills

Excellent communication

Interpersonal skills

Customer lending knowledge

Adaptability to new technology

Education

High school diploma

Bachelor's degree

Tools

MS Office

Job description

Handle user queries regarding Access Card applications, activation, credit limit increases, and statement concerns.

Troubleshoot and resolve transaction issues, payment discrepancies, and technical difficulties with the digital interface.

Maintain a deep understanding of Access Card features, repayment terms, and security protocols to provide accurate information.

Use CRM and internal database tools to document all customer interactions and update account information in realtime.

Coordinate with the Risk, Fraud, and Tech teams to resolve complex cases and improve service delivery.

Strictly follow Data Privacy regulations and internal security policies to protect sensitive user information.

Qualifications

Candidate with experience in Credit Card Business or Banking and Finance is a great advantage.

Candidate must possess at least a high school diploma; Bachelor’s degree will be a plus.

Excellent communication and interpersonal skills.

Good understanding of customer lending business, or credit card.

Able to operate computer and MS office and able to adapt to new technology in work.