Financial Account Customer Service Representative

Metacom Careers; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Metacom Careers is seeking a Customer Service Representative (CSR) to join our team in the Philippines. The ideal candidate handles banking, financial services, or insurance inquiries, delivers accurate information, resolves concerns, and ensures a positive customer experience.

You will manage inquiries via phone, chat, or email, verify information, and follow security procedures while supporting account-related tasks and payments.

Qualifications

• Strong verbal and written communication skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to handle confidential and sensitive financial information.
• Willing to work shifting schedules, including weekends and holidays.
• Willing to work onsite, depending on assigned account.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Assist customers with account-related concerns, transactions, and service requests.
• Provide information regarding banking products, financial services, policies, and insurance coverage.
• Assist with billing, payments, account updates, and other financial service concerns.
• Verify customer information and follow security and authentication procedures.
• Research and resolve customer issues accurately and efficiently.
• Explain financial products, services, fees, and policies clearly.
• Document customer interactions and transactions accurately.
• Escalate complex or sensitive concerns as needed.
• Meet customer satisfaction, quality, productivity, and performance targets.
• Follow company policies, compliance requirements, and SOPs.

Skills

Verbal communication

Written communication

Attention to detail

Customer-service orientation

Confidential information handling

Basic computer skills

Multi-system navigation

Professional demeanor

Education

High school diploma

Job description

Job Description

We are looking for a customer-focused and detail-oriented

Job Description

We are looking for a customer-focused and detail-oriented Customer Service Representative (CSR) to join our team. The successful candidate will assist customers with banking, financial services, or insurance-related inquiries while providing accurate information, resolving concerns, and delivering excellent customer service.

Key Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Assist customers with account-related concerns, transactions, and service requests.
• Provide information regarding banking products, financial services, policies, and insurance coverage.
• Assist with billing, payments, account updates, and other financial service concerns.
• Verify customer information and follow appropriate security and authentication procedures.
• Research and resolve customer issues accurately and efficiently.
• Explain financial products, services, fees, and policies in a clear and professional manner.
• Handle sensitive customer information while strictly following data privacy and security procedures.
• Document customer interactions and transactions accurately.
• Escalate complex or sensitive concerns to the appropriate department.
• Meet established customer satisfaction, quality, productivity, and performance targets.
• Follow company policies, compliance requirements, and standard operating procedures.

Qualifications

• Atleast High School Graduate ( Old Curriculum ) / Senior High School Graduate
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Customer-service oriented and professional.
• Comfortable handling confidential and sensitive financial information.
• Basic computer skills and ability to navigate multiple systems.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite, depending on the assigned account.

Ideal Candidate

We are looking for someone who is professional, detail-oriented, trustworthy, and customer-focused, with the ability to handle financial concerns accurately while maintaining confidentiality and delivering a positive customer experience.