Customer Service Representative

BCS Technology International PTY LTD - Philippines ROHQ; Taguig; On-site; PHP 268,000 - 446,000; Full time

Job summary

BCS Technology International PTY LTD - Philippines ROHQ is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve customer inquiries with care and accuracy.

The CSR will handle orders, assist with payments, address feedback professionally, and may be scheduled on weekends or events as needed to ensure high customer satisfaction.

Qualifications

• Experience in customer service or call center roles preferred.
• Excellent verbal and written communication.
• Ability to troubleshoot and resolve issues promptly.

Responsibilities

• Provide excellent customer service to all customers, ensuring needs are met promptly.
• Greet customers, answer questions about menu or services.
• Take orders accurately over the phone and enter them into the system.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Tools

CRM system

Job description

Job Description:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Provide excellent customer service to all customers, ensuring that their needs are met in a timely and efficient manner.
  
• Greet customers warmly upon arrival and answer any questions they may have about the menu or services offered.
  
• Take orders accurately over the phone, entering them into the system quickly and efficiently.
  
• Ensure accuracy of orders by double-checking with customers before completing transactions.
  
• Assist customers with payment processing, including cash handling and credit card transactions.
  
• Respond to customer complaints and feedback in a professional and courteous manner.
  
• Upsell additional products and services when appropriate.
  
• Maintain regular and reliable attendance, including the daily schedule as assigned.
  
• Flexible with the working schedule; may be expected to work weekends, holidays and events