Customer Service Representative (CSR)

HaoLink; Cebu City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Competitive salary + performance bonuses

Career growth opportunities

Supportive team environment

Stable, long-term employment

Stable, long-term employment

Job summary

A customer service company in Cebu City is seeking a dependable individual to join their team. This role involves handling customer inquiries through various channels, ensuring a positive experience. Requirements include being at least a Senior High School graduate with strong English communication skills. The position offers a competitive salary and provides growth opportunities in a supportive team environment.

Qualifications

• At least Senior High School graduate.
• Strong English communication skills (written and verbal).
• Good problem-solving and critical thinking skills.
• Positive attitude with a customer-first mindset.

Responsibilities

• Handle customer inquiries via chat, email, and/or phone.
• Provide accurate information and resolve concerns efficiently.
• Maintain records of customer interactions.
• Escalate complex issues when necessary.
• Ensure high levels of customer satisfaction.

Skills

Strong English communication skills (written and verbal)

Good problem-solving skills

Ability to multitask and stay organized

Positive attitude

Education

At least Senior High School graduate

College level or degree is an advantage

Job description

Description

We are looking for a customer-focused and reliable individual to handle inquiries, resolve issues, and deliver a positive customer experience across multiple channels.

• Handle customer inquiries via chat, email, and/or phone
• Provide accurate information and resolve concerns efficiently
• Maintain records of customer interactions
• Escalate complex issues when necessary
• Ensure high levels of customer satisfaction

Requirements

• At least Senior High School graduate
• College level or degree is an advantage
• Strong English communication skills (written and verbal)
• Good problem-solving and critical thinking skills
• Ability to multitask and stay organized
• Positive attitude and customer-first mindset

Benefits

• Competitive salary + performance bonuses
• Career growth opportunities
• Supportive team environment
• Stable, long-term employment

Other Information

• Willing to join our growing team / company
• Willing to work on shifting schedules (if applicable)
• Training provided for qualified candidates

How to Apply

Submit your resume and contact details. Shortlisted candidates will be contacted for the next steps.