Customer Service Representative

BTBP PHILIPPINES OPC; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

A leading customer service provider in the Philippines is looking for a Customer Service Representative (CSR) to respond to inbound inquiries and assist customers with their account and ordering needs. The ideal candidate will have strong customer service skills, technical troubleshooting abilities, and a passion for enhancing the customer experience. This position offers the opportunity to work with an innovative international clientele focused on delivering exceptional service and support.

Qualifications

• 1+ years of experience in a customer support role.
• Strong phone contact handling skills.
• Ability to adapt to various customer personalities.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Respond to inbound phone calls and online inquiries from customers.
• Assist customers with account information and processing orders.
• Ensure an excellent customer experience across all interactions.
• Monitor expressions about our client and maintain a positive online reputation.
• Share knowledge proactively to improve client products and services.
• Provide timely, professional responses to customer questions and issues.

Skills

Customer service skills

Active listening

Telephone etiquette

Technical troubleshooting

Social media affinity

Job description

Description

The CSR position will communicate by responding to inbound phone calls, online posts related to products and online inquiries from customers all over the world. The ideal candidate will assist customers with account information, purchasing information, specific content or with account authorization, processing orders and refund requests and troubleshooting for one of our international and innovative clients.

• A strong affinity with social media, linguistic and technology
• A passion for customer service exhibited by courteous telephone etiquette, online presence, engagement, empathy, patience and professionalism
• A sense of ownership of the total customer experience including comprehensive issue resolution
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Requirements

• Must have one year experience
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

What We Are Looking For

• Ensure all visitors, customers, guests and clients experience an excellent customer service journey
• Monitor all expressions about our client
• Pro-actively share knowledge with our client to improve their products and services
• Reactively, as well as proactively, respond to our customers to help them solve a broad range of questions regarding their products and services
• Improve the consumer experience on all the social media channels our client is active on
• Strive for 100% customer satisfaction on all social media channels
• Manage, maintain and improve online reputation of client