Customer Service Representative (Collections) - REMOTE

Gordian Staffing Careers; Philippines; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Remote Work

13th Month

Holiday bonus

Health coverage

Job summary

Gordian Staffing is hiring a Customer Service Representative (Collections) to support a US/Canada client base from the Philippines. The role handles overdue payments, negotiates arrangements, and communicates clearly with customers from a remote home setup.

Applicants should have strong English skills, a high school diploma, and at least one year in customer service. The position offers a graveyard shift (11:00 pm–8:00 am) with 20 hours of pretraining and a 13th month bonus.

Qualifications

• Strong English skills (verbal and written).
• High School diploma required.
• 1 year of customer service experience preferred, especially in call centers.
• Experience with data entry.

Responsibilities

• Assist customers with account balances, due dates, and payment methods.
• Update customer account information (address, phone, email).
• Draft and send letters to customers.
• Call overdue accounts to obtain payment updates.

Skills

Strong English skills

Data entry

Education

High School diploma

Job description

*You will be expected to complete 20 hours of paid pretraining prior to your official start date.

#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

Our client provides professional community management and accounting services for planned communities, condominiums, and homeowners associations (HOA). They believe community associations are more than just a group of neighboring homeowners or a board of directors. HOAs exist to bring value to properties by maintaining living standards, collecting revenues for necessary expenditures, and community planning for the future.

**Available only for applicants living in The Phillipines**

As a Customer Service Representative (Collections), you will be responsible for:

• Assist customers with account balance due, balance breakdown, due dates, form of payments, how to dispute a fee balance, general questions.


• Update customer information on the account (mailing address, phone, email).


• Draft and send letters to customers.


• Call overdue accounts to get an update on their payments

Work Schedule:

Monday - Friday | Graveyard Shift

• Standard time: 11:00 pm - 8:00 am all year.

*You will be expected to complete 20 hours of paid pretraining prior to your official start date.

Benefits:

• Competitive Salary (According to experience).


• Remote Work


• 13th Month


• Holiday bonus


• Health coverage

Minimum requirements

• Strong English skills (verbal and written)


• High School diploma


• 1 year of customer service experience. Preferrable in call centers.


• Experience with data entry

• Have your own equipment (laptop or desktop). The device must comply with the following specifications:
  
  
  
  • Operating systems: Windows 10/11 or MacOS
  
  
  • CPU: 1.8 GHz or faster processor
  
  
  • RAM: 2 GB or more
  
  
  • Hard drive: 128 GB or more (preferably Solid State Drive)
  
  
  • Min. 50 Mbps Internet speed