Collections Specialist (US Shift)

Deltek Systems (Philippines), Ltd.; Makati; On-site; PHP 350,000 - 600,000; Full time

Benefits offered by this job

14th month pay

Profit sharing

Retirement package after 5 years

Health cards for dependents

Allowances (taxable & non-taxable)

Annual medicine reimbursements

Remote work setup

Job summary

Deltek Systems (Philippines), Ltd. is seeking a Global Collections Specialist to manage AR from a worldwide customer base, resolve billing problems, and help reduce delinquency.

You will collaborate with management to design collection structures and report to executives. The role requires at least three years in global collections, strong Excel and Costpoint experience, and excellent communication and negotiation skills.

Qualifications

• Graduate degree preferred in Finance, Business, or Accounting.
• Minimum three years of global collections experience.
• Strong accounts receivable, billing, and payment understanding.
• Excellent interpersonal, analytical, and time management skills.
• Attention to detail and ability to work independently and with urgency.
• Proficient with Microsoft Excel; Costpoint/Getpaid knowledge a plus.

Responsibilities

• Design and implement collection structures and procedures to exceed goals.
• Make outbound collection calls while maintaining customer relations.
• Contact clients before due date to resolve delays.
• Resolve billing problems and reduce delinquency through prompt service.
• Monitor assigned accounts and relevant collection reports.
• Collaborate with Collections, Billing, and project managers on process improvements.
• Email customers to encourage payment of delinquent accounts.
• Ensure compliance with internal policies and regulatory requirements.
• Provide clear and effective information when addressing groups.

Skills

Organizational skills

Communication

Negotiation

Problem solving

Customer service

US shift readiness

Education

Graduate degree in Finance/Business/Accounting

Tools

Costpoint

Getpaid

Excel

Job description

Position Responsibilities :

• The Global Collections Specialist is responsible for the collection of outstanding accounts receivable dollars from a global customer base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency. Assist with developing and preparing reports to executive management.
  Responsibilities and duties include but are not limited to:

  • Work with Management to design and implement different structures, strategies, and procedures that will enable them to exceed their goals.

  • Making outbound collection calls in a professional manner while keeping and improving customer relations.

  • Contact clients before the payment due date in an effort to identify and resolve payment delay matters before the invoice past due.

  • Resolving client-billing problems, contracts, and rescuing accounts receivable delinquency, applying good customer service promptly.

  • Review and monitor assigned accounts and all applicable collection reports.

  • Works with the management team of Collections for implementing process improvements and policies that contribute to accurate invoicing.

  • Emails/Mail correspondence to customers to encourage payment of delinquent accounts.

  • Identifies and reports to management collection issues contributing to account delinquency.

  • Works closely with project managers, sales teams, collections manager, billing and cash posting teams.

  • Demonstrated use of effective collections techniques and negotiation skills while keeping and improving customer relations

  • Ability to present information clearly and effectively when addressing individuals or groups of people.

  • Ensures compliance with applicable internal policies and procedures and regulatory requirements.

  • Thorough knowledge of international collection techniques, policies, and procedures

  • Strong collaboration skills and ability to coach others and provide constructive feedback

Required Skills and Competencies

• Strong organizational skills and a goal-oriented approach, complemented by excellent communication, customer service, and negotiation abilities.

• Proficiency in data research and effective problem-solving techniques.

• Ability to respond promptly to internal and external customer inquiries, identify root causes, evaluate options, and implement or follow up on solutions for resolution.

• Professional and courteous communication with key managers, Customer Service, Sales, and external clients, with a focus on improving cash flow.

• Support for Order-to-Cash (OTC) operations, including electronic payment systems and oversight of customer cash applications across multiple platforms such as Costpoint, month-end processing, general ledger postings, and accounting close activities.

• Strong critical and technical thinking skills for resolving challenges and making well-informed decisions through detailed analysis.

• Ability to excel in a high-energy, high-volume work environment while maintaining a positive and adaptable attitude amid shifting priorities and multiple demands.

• Demonstrated reliability, innovation, and the ability to generate new solutions for process improvement.

• Capability to effectively evaluate and enhance business processes.

Job Requirements:

• Graduate degree preferred in Finance, Business, or Accounting.

• At least three years of global collection experience.

• Strong understanding of the all accounts receivable processes, including billing and payment. Excellent interpersonal, communication, analytical, written, and time management skills.

• Must have attention to detail with an eye for accuracy.Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

• Proficient with Microsoft Excel. Knowledge of Cost Point, Getpaid applications a plus. Ability to prioritize and work in a fast-paced, time-sensitive environment. Self-motivated and detail-oriented

• Open for US shift

What awaits you if you consider this opportunity?

• Guaranteed 14th-month pay

• Profit share

• Retirement package as early as 5 years

• Health cards up to 3 dependents

• Taxable and non-taxable allowances

• Annual medicine reimbursements

• Remote work setup