Collections Analyst

Concentrix; Quezon City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Collections Analyst to engage customers via inbound/outbound calls to collect delinquent funds and move accounts toward current balance.

The role emphasizes strong communication, basic math, and the ability to meet monthly targets while maintaining compliance in a fast-paced environment.

Qualifikationen

• High school diploma; 3–6 months relevant experience preferred.
• Moderately complex math skills, including percentages and finance charges.
• Basic computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbally.

Aufgaben

• Initiate outbound calls to delinquent customers to negotiate payment.
• Collect payments on pre-charge off or early delinquent accounts to recover funds and contribute to client performance.
• Motivate customer to pay outstanding balance in full or determine appropriate payment arrangement, as directed by client.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts; maintain required regulatory compliance documents
• Achieve monthly goal / target
• Maintain documentation and accurate records to contribute to regulatory compliance and department efficiency

Kenntnisse

Outbound calling

Negotiation

Communication skills

Attention to detail

Multi-tasking

Teamwork

Patience

Basic math

PC navigation

Ausbildung

Two years college education

High school diploma

Tools

PC navigation

Jobbeschreibung

Job Description:

Job Title: Collections Analyst

Job Description

The Advisor I, Collections position interfaces with customers via inbound and/or outbound calls for the purpose of collecting funds in a pre-charge off or past due status. This position performs duties to recover delinquent funds owed to clients and take action to move accounts towards current or balance in full.

Essential Functions/Core Responsibilities

• Initiate outbound calls to delinquent customers to negotiate payment on accounts due
• Collect payments on pre-charge off or early delinquent accounts to recover funds and contribute to client performance
• Motivate customer to pay outstanding balance in full or determine appropriate payment arrangement, as directed by client
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts; maintain required regulatory compliance documents
• Achieve monthly goal / target
• Maintain documentation and accurate records to contribute to regulatory compliance and department efficiency

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Moderately complex math skills required, including the use of percentages as well as the ability to calculate finance charges
• Basic computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Norte

Language Requirements

English

Time Type

Full time