Collections Officer (Remote - PH)

Smart Apartment Data; Philippines; Remote; PHP 421,000 - 456,000; Full time

Job summary

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for our U.S.-based customers. This phone-first role emphasizes persistence, clear communication, and handling objections while meeting targets.

You’ll manage a portfolio of delinquent accounts, make outbound calls, send emails, and keep precise records. Fully remote from the Philippines with a compensation of $600–$650 per month.

Qualifications

• Few months of experience actively working overdue accounts or collections.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls and target-driven work.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and emails to follow up on payments.
• Handle customer objections and payment delays professionally.
• Follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Skills

Strong spoken English

Strong written English

High-volume outbound calls

Negotiation

Account collections

Education

Some experience in overdue accounts or collections

Job description

About The Role

We're looking for a Collections Officer to recover overdue accounts for our U.S.-based customers. This is a phone-first role: you'll own a portfolio of delinquent accounts and work them until they're resolved, which means staying composed and persistent when customers delay, deflect, or push back.

About The Role

We're looking for a Collections Officer to recover overdue accounts for our U.S.-based customers. This is a phone-first role: you'll own a portfolio of delinquent accounts and work them until they're resolved, which means staying composed and persistent when customers delay, deflect, or push back. We're hiring on how you handle the call, not how many years you've been doing it.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts
• Make outbound calls and send emails to follow up on outstanding payments
• Handle customer objections and payment delays professionally
• Follow up consistently on payment commitments
• Maintain accurate records and next steps
• Work toward daily and weekly collections targets and KPIs

Requirements

What We're Looking For

• Some hands-on experience actively working overdue accounts — calling or contacting customers who owe money, handling objections, or negotiating payment arrangements. A few months count. We're not screening on years.
• Strong spoken and written English
• Comfortable with high-volume outbound calls
• Clear, direct, and concise communicator
• Firm, persistent, and professional
• Strong follow-through and accountability
• Comfortable working with targets and performance metrics

This Role Is Not a Fit If:

• Your work has been reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for payment
• You've handled inbound payment support or customer retention rather than pursuing overdue accounts

Benefits

We offer:

• $600 to $650/month, depending on relevant experience and demonstrated collections expertise
• Philippines-based candidates only
• Fully remote