Client Operations Coordinator - REMOTE

Gordian Staffing Careers; Philippines; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Remote Work

13th Month

Holiday bonus

HMO / Medical Care Allowance

Paid PTOs

Job summary

Gordian Staffing Careers in the Philippines is seeking a Client Operations Coordinator to join our team and support high-volume, deadline-sensitive operational processes. You will collaborate with internal departments to ensure requests are completed accurately and on time.

Ideal candidates have at least 1 year of admin or operations experience, strong English skills, and proficiency in Microsoft Office. This remote-friendly role offers a 13th month, holiday bonus, HMO/medical allowance, and

Qualifications

• Minimum of 1 year in admin, operations, or shared services.
• Strong English (verbal and written).
• Proficient with Microsoft Office and quick to learn new tools.

Responsibilities

• Execute high-volume, deadline-sensitive operational processes per policies.
• Collaborate with internal teams to complete requests within deadlines.
• Support Shared Services programs including client communications and processing functions.
• Monitor mailboxes, queues, and requests for timely routing and completion.
• Prepare and distribute operational documents, reports, and client materials.
• Coordinate meetings and admin support, including scheduling and tech setup.
• Provide supplemental support based on business needs and priorities.
• Identify inefficiencies and propose process improvements.

Skills

Multitasking

Strong English

Problem solving

Attention to detail

Proactive

Education

High school diploma

Tools

Microsoft Office

Job description

You will be expected to complete 20 hours of paid pretraining prior to your official start date.

For our community currently living in the Philippines, we are looking for new people interested in joining the Gordian Staffing Family and developing their careers! Gordian Staffing, A New Way of HR. We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

We invest in top-tier management professionals and prioritize strong, long-term relationships with our Boards and residents. If you're looking to make a meaningful impact in communities and grow with a company that values adaptability, teamwork, and excellence, this is the opportunity for you.

Client Operations Coordinator will be responsible for:

• Execute a variety of high-volume, deadline-sensitive operational processes and recurring Shared Services functions in accordance with established policies, procedures, and service standards.
• Collaborate with internal departments and stakeholders to ensure operational requests and services are completed accurately and within established deadlines.
• Support a variety of Shared Services programs and processing functions, which may include client communications, eVoting, DocuFile, mailing and distribution services, shared mailboxes, and other centralized operational support functions.
• Monitor and manage departmental mailboxes, work queues, and incoming requests to ensure timely routing, processing, follow-up, and completion.
• Prepare, process, compile, maintain, and distribute operational documents, reports, client-facing materials, communications, correspondence, books, packets, and other materials as assigned.
• Coordinate meeting, communication, and administrative support requests, including scheduling, technology setup, distribution of materials, and related logistical support.
• Provide supplemental administrative and operational support to communities and other departments based on business needs, workload demands, and organizational priorities.
• Identify process inefficiencies, recurring issues, and opportunities for improvement and recommend solutions that enhance operational consistency, efficiency, and service delivery.

Work Schedule:

Standard Time:
Monday to Thursday: 11:00 pm - 8:00 am / Friday: 11:30 pm - 6:00 am

Daylight Saving:
Monday to Thursday: 10:00 pm - 7:00 am / Friday: 10:30 pm - 5:00 am

Benefits:

• Competitive Salary (According to experience).
• Remote Work
• 13th Month
• Holiday bonus
• HMO / Medical Care Allowance
• Paid PTOs

Minimum requirements

• High school diploma or equivalent.
• At least 1 year of experience in administrative support, operations, shared services, customer service, or a related function.
• Demonstrated ability to manage multiple priorities and complete deadline-sensitive work accurately.
• Proficient in Microsoft Office Suite with the ability to quickly learn new systems and technology.
• Strong English skills (verbal and written)
• Self-motivated and proactive with strong follow-through and problem-solving skills.
• Strong attention to detail, accuracy, and quality.
• Have your own equipment (laptop or desktop). The device must comply with the following specifications:
  • Operating systems: Windows 10/11 or MacOS
  • CPU: 1.8 GHz or faster processor
  • RAM: 2 GB or more
  • Hard drive: 128 GB or more (preferably Solid State Drive)
  • Min. 50 Mbps Internet speed