Customer Service Representative(Collection Specialist)

Synlink Recruitment Outsourcing Co. Inc.; Negros Occidental; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing company is looking for a Customer Service Representative to manage inquiries and deliver solutions effectively. The role requires at least 1 year of experience, but fresh graduates are encouraged to apply. The position is based in Negros Occidental, Philippines, focusing on maintaining high customer satisfaction and response times.

Qualifications

• At least 1 year of experience preferred, but fresh graduates are welcome to apply.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism.
• Provide accurate information about products and services.
• Resolve issues promptly and escalate complex cases when necessary.
• Maintain detailed records of customer interactions.
• Address complaints and offer effective solutions.
• Follow up with customers to confirm resolution and satisfaction.
• Meet or exceed key performance metrics.

Skills

Customer interaction

Problem-solving

Communication

Education

HS Graduate, Vocational Course or College Graduate

Job description

Customer Service Representative(Collection Specialist)

Synlink Recruitment Outsourcing Co. Inc.

Job Description

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and efficiency
• Provide accurate and clear information about products and services
• Resolve issues promptly; escalate complex cases when necessary
• Maintain detailed records of all customer interactions
• Address complaints and offer effective solutions
• Follow up with customers to confirm resolution and satisfaction
• Meet or exceed key performance metrics (quality, response time, customer satisfaction)

Job Requirements

• HS Graduate, Vocational Course or College Graduate
• At least 1 year of experience
• without experience are welcome to apply

Working Location

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