Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Pasay; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

HMO coverage on Day 1

Paid training

Career development opportunities

Job summary

A recruitment outsourcing company is seeking a dedicated Customer Service Representative (CSR) to handle customer interactions at SM Mall of Asia. This role involves responding to inquiries, resolving issues, and ensuring customer satisfaction. Ideal for individuals eager to grow in a supportive environment with a competitive salary and performance incentives.

Qualifications

• At least 6 months of experience in a BPO or customer service environment preferred.
• Proficient in basic computer applications.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, or policies.
• Resolve customer issues efficiently.
• Document all customer interactions clearly.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Active listening

Ability to multitask

Education

High School Graduate or College Level/Graduate

Job description

Synlink Recruitment Outsourcing Co. Inc.

Job Summary

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for handling inbound and/or outbound customer interactions in a professional manner, ensuring high levels of customer satisfaction and resolution efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products, services, or policies
• Resolve customer issues efficiently, following company guidelines and procedures
• Document all customer interactions clearly and accurately in the system
• Escalate complex cases to appropriate departments when necessary
• Meet individual and team performance metrics including quality, customer satisfaction, and productivity
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Adhere to company policies, confidentiality guidelines, and compliance standards

What We Offer

• Competitive salary package
• Performance-based incentives
• HMO coverage on Day 1
• Paid training and continuous career development
• Supportive work environment
• Opportunities for career growth and advancement

Application Process

• 1-day hiring process
• Job offer may be released after a successful interview
• Free interview coaching and guidance available

If you are a customer-oriented individual who is eager to deliver excellent service and grow your career, we encourage you to apply and become a valuable part of our team.

Apply now and start your journey with us!

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• At least 6 months of experience in a BPO or customer service environment preferred (but not required)
• Excellent verbal and written communication skills
• Strong problem-solving and active listening abilities
• Proficient in basic computer applications and multitasking
• Ability to work in a fast-paced environment and handle stress professionally
• Willing to work on shifting schedules, weekends, and holidays (as required)

Working Location

SM Mall of Asia. SM Mall of Asia, Seaside Blvd, Pasay City, 1300 Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,