Customer Care Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Life Insurance

HMO

Government Mandated Benefits

Job summary

A leading recruitment agency in Metro Manila is seeking a Customer Service Representative. The ideal candidate has at least 6 months of BPO experience and strong customer service skills. Responsibilities include assisting customers with inquiries, providing product information, and maintaining detailed records. A high school diploma and proficiency in English are preferred. This role offers a performance bonus and other government-mandated benefits.

Qualifications

• At least 6 months BPO experience.
• Empathetic, patient, reliable, and professional with a positive attitude.

Responsibilities

• Assist customers with inquiries and resolve issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Ensure compliance with company policies and procedures.

Skills

Strong customer service skills

Proficiency in English

Excellent problem-solving abilities

Teamwork

Strong work ethic

Education

High school diploma or equivalent

Job description

Job Description

Synlink Recruitment Outsourcing Co. Inc.

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Responsibilities

• Assist customers with inquiries and resolve issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Ensure compliance with company policies and procedures.

Qualifications

• Educational Qualifications: Edu not required; a high school diploma or equivalent is preferred.
• Experience Level: At least 6 months BPO experience
• Skills and Competencies: Strong customer service skills, proficiency in English, excellent problem-solving abilities, teamwork, and a strong work ethic.
• Qualities and Traits: Empathetic, patient, reliable, and professional with a positive attitude.

Working Location

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