Customer Service Representative (Cebu)

E-team Workforce Private Corporation; Cebu City; On-site; PHP 223,000 - 290,000; Full time

Job summary

E-team Workforce Private Corporation is seeking a customer service professional in Cebu City to handle calls and assist customers with inquiries, ensuring accurate information and timely solutions. This onsite role requires English proficiency and a customer-oriented mindset.

Ideal candidates have at least 1 year of BPO experience and are available to start ASAP. Join our team and deliver excellent service in a fast-paced environment.

Qualifications

• At least a High School or Senior High School graduate; a bachelor’s degree is preferred but not required.
• At least 1 year of BPO or call center experience.
• Good English communication skills.
• Customer-oriented with good problem-solving skills.
• Willing to work onsite.
• Must be available to start ASAP.

Responsibilities

• Handle customer calls.
• Assist customers with basic inquiries, concerns, and requests.
• Provide accurate information and appropriate solutions.
• Document customer interactions and update records in the system.
• Maintain professionalism and deliver excellent customer service.

Skills

English communication

Customer service mindset

Problem solving

Education

High School / Senior High School diploma

Bachelor’s degree preferred

Job description

QUALIFICATIONS:

• At least a High School or Senior High School graduate; a bachelor’s degree is preferred but not required.

• At least 1 year of BPO or call center experience.

• Good English communication skills.

• Customer-oriented with good problem-solving skills.

• Willing to work onsite.

• Must be available to start ASAP.

RESPONSIBILITIES:

• Handle customer calls.

• Assist customers with basic inquiries, concerns, and requests.

• Provide accurate information and appropriate solutions.

• Document customer interactions and update records in the system.

• Maintain professionalism and deliver excellent customer service.