Customer Service Representative - Cebu City (Food Delivery Program)

TalentLink Outsourcing; Cebu City; On-site; PHP 167,400 - 245,520; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Company Equipment

Open Workspace

Parking Space

Sleeping Quarters

Employee Assistance Program

Job Training

Mentorship Program

Vacation Leave

Job summary

A customer service outsourcing agency in Cebu City is looking for a Customer Service Representative to handle inquiries via phone, email, and chat. This on-site position welcomes fresh graduates, and no prior experience is needed as training will be provided. Ideal candidates should possess strong problem-solving skills, a solid work ethic, and the ability to work collaboratively. Benefits include government-mandated pay, job training, and professional development opportunities.

Qualifications

• Fluent in English.
• Excellent customer service skills.
• Strong problem-solving abilities.
• Ability to work collaboratively as a team player.
• Demonstrates a strong work ethic.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Account Management

Back Office Support

Call Centre

Technical Skills

Interpersonal Skills

Job description

Customer Service Representative - Cebu City (Food Delivery Program)

TalentLink Outsourcing

On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time

Job Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.
• No BPO experience needed – We\'ll train you!
• Willing to work onsite with a professional & supportive team

Qualifications / Skills

• English Language
• Customer Service
• Problem Solving
• Team Player
• Strong Work Ethic
• Account Management
• Back Office Support
• Call Centre
• Technical Skills
• Interpersonal Skills

Government Mandated Benefits

• 13th Month Pay
• Employee Loan
• Pag-Ibig Fund
• Paid Holidays

Insurance Health & Wellness

• Company Equipment
• Open Workspace
• Parking Space
• Sleeping Quarters

Professional Development

• Employee Assistance Program
• Job Training
• Mentorship Program
• Professional Development
• Bereavement Leave
• Maternity & Paternity Leave
• Sick Leave
• Vacation Leave
• Volunteer Time Off

Fraud & Safety Notice

• If the position requires you to work overseas, please be vigilant and beware of fraud.
• If you encounter an employer who has the following actions during your job search, please report it immediately:
• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.